Sequences and dialer

Sequences FAQ

Missing contacts, simultaneous calls, automatic voicemail and texts, exports, and archiving: quick answers to the most common questions about sequences.

Updated on October 27, 2026

Quick answers to the questions we hear most about Skipcall sequences. Each answer links to the full article.

Contacts and display

My sequence looks empty, or contacts are missing

Your contacts are still in the sequence. By default, it only shows contacts that haven’t received a call status or a tag yet. Contacts you’ve already called (including No answer, Busy, Voicemail) or qualified are hidden. Click Clear all next to Active filters to see everyone, or use the Call status filter (for example No answer). See Manage the contacts in a sequence.

I can’t find a contact in my sequence

Check the Active filters line first. Click Clear all, then type the name, company, or phone number in the Search for a contact, a company, … field.

How do I add contacts to an existing sequence?

In Contacts, check the contacts > Add to a sequence > pick the sequence > Add to sequence.

How do I remove a contact from a sequence without deleting it?

Use the row’s ⋮ menu > Remove, or check several rows > Remove. The contact stays in Contacts.

How do I split a sequence between several reps?

You can assign a sequence to several members when you create it (Who should this list be assigned to?). After that, check contacts and use Reassign to a member: the Assigned to column shows the chosen member. For details on how this plays out in each rep’s calling session, reach out to the Skipcall team through the chat.

Creating sequences

I can’t create a sequence

Make sure at least one member is selected under Who should this list be assigned to?: with no member, the create button does nothing. If you have the Member role, an admin can turn on Allow members to create sequences in Configuration > Permissions. See Create a call sequence.

I can’t create a sequence from HubSpot

The HubSpot source needs an active HubSpot integration in the workspace. Click Connect HubSpot in the window, or go to Configuration > Integrations. See Connect HubSpot.

Calling

How do I call several numbers at the same time?

In the sequence, go to Call settings > Simultaneous calls and pick 2, 3, or 4 calls. The maximum is 4. The parallel dialer isn’t included in the VoIP plan. See Power dialer vs. parallel dialer.

What number does the person I call see?

The one you pick under Your number, from the Skipcall numbers assigned to you. If the list is empty, see Phone numbers.

I can’t launch the sequence

If the sequence is archived, its settings and Launch sequence are grayed out: click Restore in the banner. Otherwise, walk through A rep can’t make calls.

Automatic voicemail and texts

How do I leave a voicemail automatically on answering machines?

Go to Voicemail if answering machine > Add a new message: record up to 30 seconds (or upload an mp3 or wav file of up to 10 MB), name the message, click Add clip, and make sure it’s selected in the list. Each drop uses 1 credit from your license’s automation counter.

How do I send an automatic text when a prospect doesn’t answer?

Go to SMS if answering machine > Add a new template, write the text, click Save, then select the template in the list. Each text segment uses 1 credit from your license’s automation counter. See Sequence call settings.

How do I personalize the text with the contact’s first name?

In the template content, type / and choose First name: the {{firstName}} variable is inserted and the preview shows how it will look.

How can I tell which contacts got an automatic voicemail or text?

In the sequence, go to Filters > Voicemail dropped or SMS sent (or Content of voicemail dropped / Content of SMS sent).

Results and exports

How do I see a sequence’s results?

Click Statistics in the sequence header, or the Statistics button on its row in the sequence list. You can also filter the Statistics page in the left menu by sequence. See Analytics dashboard.

I don’t have an Export to CSV button

Exporting from a sequence is normally limited to workspace admins. An admin can open it up to members under Configuration > Permissions > Allow members to export from a sequence.

No, the Contacts screen doesn’t have an export button. The only export available is Export to CSV in a sequence header.

Archiving

How do I delete a sequence?

Sequences aren’t deleted, they’re archived: ⋮ menu > Archive, then type the name to confirm. They can be restored at any time. See Archive, restore, or delete a sequence.

I archived a sequence by mistake

Go to Filters > Status is Archived > Add filter, then the sequence’s ⋮ menu > Restore. You can also open the archived sequence and click Restore in its banner.

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In the same topic

Create a call sequence Create a call sequence in Skipcall from your existing contacts, a CSV file, or a HubSpot list, then assign it to one or more sales reps on your team. Sequence call settings Pick your caller number, the number of simultaneous calls, and the automatic voicemail drop and text message in a sequence's Call settings panel. Power dialer vs. parallel dialer The power dialer calls your numbers one after another; the parallel dialer calls 2 to 4 at the same time. Here's how to pick the right mode in a sequence. Run a call sequence Check your number and microphone, set your simultaneous calls, then click Launch sequence to start your Skipcall calling session in a few clicks.