Calls, SMS and voicemail

Understand call statuses

Connected, Voicemail, Missed, Country errors: what each call status means and how it maps to the Call status filter in your sequences.

Updated on October 27, 2026

Every call gets a status that describes how it ended: a conversation, voicemail, a busy line, an error, and so on. Statuses show up in Analytics and work as a filter in your sequences, with slightly different labels on each screen.

What each status means

In Analytics, click the ⓘ icon on the Call statistics block to open the Status definitions window. Here are the definitions the app shows:

Status (Analytics)	What it means
Connected	You were put through and the conversation took place.
Voicemail	The call reached a voicemail box.
Busy	The line was busy and voicemail wasn’t reached.
No answer	The call rang with no answer.
Missed	An inbound call the rep didn’t pick up in time.
Canceled	Hung up while ringing, before the conversation started.
Number errors	The number is invalid or unreachable.
Country errors	The country isn’t allowed for your calls.
Failed calls	A technical error prevented the call.

Statuses in a sequence filter

Inside a sequence, the Call status quick filter uses its own labels: No status, Connected, Voicemail, Busy, No answer, Missed call, Canceled, Invalid number, and Error, plus Clear to remove the filter.

Here’s how they line up with the Analytics statuses:

Analytics	Call status filter
Connected	Connected
Voicemail	Voicemail
Busy	Busy
No answer	No answer
Missed	Missed call
Canceled	Canceled
Number errors	Invalid number
Failed calls	Error (normally)
Country errors	no matching value

No status groups the contacts in the sequence that haven’t received any call status yet, meaning they haven’t been called.

Use the filter

Open Sequences, then the sequence you want.
Above the contacts table, click Call status.
Pick a status, for example No answer to find the contacts to call back.
To see the full list again, click Clear in the filter, or Clear all on the Active filters line.

FAQ

What’s the difference between Missed and No answer?

Missed covers inbound calls you didn’t pick up. No answer covers your outbound calls that rang without the other person picking up.

What should I do about Number errors?

The number is invalid or unreachable. Open the contact record, check the number and its country code, then fix it with Edit. Always enter numbers in international format (for example +14155550123).

What does Country errors mean?

The destination country isn’t allowed for your calls. First, check that the number is in international format. The list of allowed countries isn’t visible in the app, so reach out to the Skipcall team through the chat to find out which countries are open.

Many of my calls end up as Failed calls

A technical error prevented the call. Check service status at status.skipcall.io. If it keeps happening, contact the Skipcall team through the chat and include the time of the affected calls.

Where can I see my calls broken down by status?

In the Analytics dashboard: the colored bar in the Call statistics block shows the number of calls for each status. A sequence’s Statistics button gives you the same view for that sequence only.

Was this article helpful?

In the same topic

View your call log Find your inbound and outbound calls in the Calls menu, call back a missed call, and save an unknown number as a new contact. Call a number with the dialpad Use the Skipcall dialpad to call or text any number, and choose which of your Skipcall numbers the other person will see. Send an SMS to a contact Text your contacts from the SMS module, a contact record, or the dialpad, and keep track of your conversations and unread messages. Listen to your voicemails The Voicemail menu collects the messages callers leave you, with an audio player and an automatic written transcript when one is available.