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Integrations and API

Connect Pipedrive to Skipcall

Copy your personal API token from Pipedrive, paste it into Skipcall, then set up how contacts, tasks, and calls sync with your CRM.

Updated on October 27, 2026

Pipedrive connects to Skipcall with your personal API token: you copy it from Pipedrive, then paste it into Configuration > Integrations. A wizard then walks you through the sync settings.

Before you start

  • You need API access on your Pipedrive account.
  • You need to be an admin of the Skipcall workspace you’re connecting.

Step 1: copy your token from Pipedrive

  1. In Pipedrive, click your avatar or name in the top-right corner.
  2. Open Personal preferences.
  3. Go to the API tab.
  4. Copy your personal API token.

Step 2: paste the token into Skipcall

  1. In Skipcall, click Configuration in the left menu.
  2. Open the Integrations tab.
  3. On the Pipedrive card, click Connect.
  4. Paste your token and confirm.

Step 3: set up the sync

The setup wizard opens:

  1. Contacts: map each Skipcall field to a Pipedrive field.
  2. Users: click Auto-map by email to link your Skipcall members to their Pipedrive users.
  3. Tasks: choose whether to import your Pipedrive tasks.
  4. Calls: choose whether to attach your call recordings in Pipedrive.
  5. Sync: review the summary, then start the sync.

Monitor and manage the integration

In Configuration > Integrations, the Pipedrive card shows its status and the Last sync date. The gear icon opens the management screen:

  • Force a sync, with the Sync button;
  • Configure, to revisit your settings;
  • Disconnect integration: your contacts are kept but no longer synced;
  • the Sync history, with each run’s status and any error message.

Full details are in CRM integrations.

FAQ

An Invalid key badge shows on the Pipedrive card

Your token is no longer accepted: it may have been regenerated or revoked in Pipedrive. Copy your personal API token again (step 1), then reconnect the integration. While the connection is in error, Sync and Configure stay grayed out.

Do I need to connect Pipedrive in every workspace?

Yes. Integrations are set per workspace, so connect Pipedrive in each workspace that should sync.

The sync keeps failing

Open the gear icon and read the error message in the Sync history. Reconnect if needed, then run Force a sync. If it still fails, reach out to the Skipcall team through the chat.

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