Help center

Getting started

Finding your way around the Skipcall app

Left menu, profile menu, banners and notifications: what each part of the Skipcall app does, and how to switch the app language.

Updated on October 27, 2026

The Skipcall app is built around two menus: the left menu, for work in the open workspace, and the profile menu at the bottom left, for your own settings and your organization’s.

The left menu

Everything here applies to the workspace that’s currently open.

  • Workspace selector (at the very top): switch workspaces or open All my workspaces.
  • Analytics: your call and lead dashboard.
  • Contacts: your contact database, imports, contact records and enrichment.
  • Tasks: your reminders. The orange badge counts open tasks that are overdue or due today.
  • Calls: the log of inbound and outbound calls, with a Missed tab.
  • SMS: text conversations and the New message button.
  • Voicemail: voicemails you’ve received, with a transcript when one is available.
  • Sequences: call lists and the dialer.
  • Recordings: playback, AI summary and transcript of your calls.
  • Configuration: workspace settings. See Workspace settings.
  • Dialpad: call or text any number.
  • Notifications: unread and archived notifications (for example, when an import finishes).

The arrow next to the logo collapses the menu into a narrow column of icons.

The profile menu

Click your name at the bottom left. You’ll find:

  • three usage icons: hover over them to see the calls, text messages and automations used against your quota
  • Settings: your personal settings (the MY ACCOUNT section) and your organization’s (members, licenses, credits, invoices, phone numbers, API keys)
  • My account: opens Profile & Security directly
  • Mobile app
  • Help: the help center
  • Status: the service status page, status.skipcall.io
  • Log out

The “All my workspaces” view

Open it from the selector at the top of the left menu. The menu then shows only two items:

  • Workspaces: your list of workspaces, where you create them and handle their payments
  • Analytics: a combined view you can filter by workspace

See Manage workspaces.

Things that pop up along the way

  • Chat bubble at the bottom right: this is how you reach Skipcall support.
  • Toast notifications at the top right: action confirmations (for example, “Sequence created successfully”) and new audio device alerts. The audio alert disappears on its own after about ten seconds; until then, it can cover the buttons at the top right of the screen (Filters, Add contacts, Create a task).
  • Pale yellow banner at the top of workspace pages: your CRM integration has been disconnected. Click Reconnect now. See CRM integrations.
  • Connection banner: “Reconnecting to server…” followed by “Reconnected successfully” when the connection to the server dropped for a moment. If it doesn’t go away, check your internet connection, reload the page and look at the Status page.

Change the app language

The app is available in English and French. Each user picks their own language.

  1. Open the profile menu at the bottom left.
  2. Click Settings.
  3. Open Profile & Security.
  4. Under Appearance, choose your Language.

Was this article helpful?

In the same topic

How Skipcall works: organization, workspaces, members Organization, workspaces, members, licenses and phone numbers: the core Skipcall concepts and where to manage each one in the app. Add a new sales rep Invite a sales rep to Skipcall, assign a license, give them access to the right workspaces and assign a phone number: the full walkthrough. Set up and run your first call session Test your microphone, import contacts, create a sequence, adjust the call settings and start the dialer: your first Skipcall call session.