View your call log

The Calls menu shows your log of inbound and outbound calls, newest first. Click any call to see its details and the contact record without leaving the page.

Open the call log

1. In the left menu, click Calls.
2. Pick the All tab to see every call, or Missed to show only the inbound calls you didn’t pick up.
3. Click a row to open its details on the right.

What each row shows

Every row includes:

• the call type, shown as an icon: a red cross for a missed call, an arrow for an outbound call;
• the contact’s name, or the raw number if the caller isn’t in your contacts yet;
• the phone number;
• the date and time of the call.

You can resize the split between the list and the details: drag the vertical handle to make either side wider.

Call details

The right side starts with the Call details block: date, time, and type (for example Missed call or Canceled call). To understand each type, see call statuses.

Below it, you get the full contact record with its Information, Tasks, Sequences, Calls, and Notes tabs. You can act right there:

• Call the contact or send a text with the buttons next to the number;
• Enrich the Email field when it’s empty;
• Edit to fill in the record.

Call back a missed call

1. Open Calls.
2. Click the Missed tab.
3. Click the call you want to return.
4. Click Call next to the number.

Save an unknown number as a contact

When a number that isn’t in your contacts calls you, the details panel shows an empty record with that number.

1. In Calls, click the call’s row.
2. Click Edit on the record on the right.
3. Enter the first name, last name, and company.
4. Click Save.

FAQ

Where can I listen to a call recording?

Recordings aren’t in the call log. They live in the Recordings menu, along with the audio, the AI summary, and the transcript. See call recordings.

What’s the difference between a missed call and a no-answer call?

A missed call is an inbound call you didn’t pick up in time. A no-answer call is a call you placed that rang without the other person picking up.

Where can I see my team’s total call volume?

The call log lists calls one by one. For volumes, durations, and a breakdown by status, use the Analytics dashboard.