AI summary and call transcript

For every recorded call, Skipcall shows an AI-written summary and the full transcript of the conversation. You’ll find them in the Recordings menu when you click on a call.

Where to read the summary and transcript

1. In the left menu, click Recordings.
2. Click the call’s row.
3. In Recording details, read the Call summary section.
4. Expand Call transcript to see the full text.

To find a specific call, use the search or Filters (Date, Sequence name, Duration, Tag name, Member). See Listen to your call recordings.

Copy the summary or transcript

• Click Copy summary in the Call summary section.
• Click the copy button in the Call transcript section.

You can then paste the text wherever you need it, for example into a note on the contact record (the Notes tab, on the same screen) or into your CRM.

Turn on AI summaries and transcripts

Summaries and transcripts are built on call recording, so they depend on the workspace setting:

1. From the workspace you want, click Configuration in the left menu.
2. Open the Permissions tab.
3. Turn on Enable recordings.

With recording turned off, there’s normally no audio, transcript, or AI summary in Recordings.

FAQ

The summary doesn’t make sense

On a call that lasts just a few seconds, the AI has almost nothing to summarize. If only “Hello” was said, for example, the summary may simply note that the call contains nothing but a greeting. That’s expected.

The summary describes a voicemail greeting, not a conversation

Calls that land in voicemail are recorded too, so the summary describes the voicemail greeting. That’s expected.

I don’t have a summary or a transcript

Check that Enable recordings is on under Configuration > Permissions in the workspace where the call was made.

What about voicemails I receive?

Messages left by your callers have their own transcript in the Voicemail menu. See Voicemail.