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Account and billing

Invoices and payment

Download your invoices, update your credit card, edit your billing details and retry a failed payment in Skipcall. Step-by-step instructions.

Updated on October 27, 2026

Invoices, your credit card and your billing details are managed at the organization level, in the Settings window (click your name in the bottom-left corner, then Settings).

Download an invoice

  1. Click your name in the bottom-left corner, then Settings.
  2. Open Invoices. The screen is titled Payment history.
  3. Find the row you need and click Download.

Each row shows the payment type and its status.

TypeWhat it is
SubscriptionThe recurring charge for your licenses.
License purchaseA purchase of additional licenses.
CreditsA credit purchase.
Team creationA payment normally tied to creating a workspace.
StatusWhat it means
PaidThe payment went through. The Download button is active and the row usually carries an invoice number (such as INV-00697).
FailedThe payment didn’t go through. No invoice is issued.
ExpiredIn principle, a payment that was started but never completed. No invoice is issued.

Update your credit card

Payments are made by card.

  1. Go to Settings > Payment method.
  2. Check the card on file: brand, last 4 digits, expiration date and Valid badge.
  3. Click Update card and enter your new card.

Edit the address or tax details on your invoices

  1. Open Settings, then the Information tab under COMPANY.
  2. Click Edit.
  3. Update the fields you need: company name, company registration number (SIRET), VAT number, address, ZIP code, city, country.
  4. Check the Billing email: that’s the address your invoices are sent to.
  5. Save.

A workspace shows “Failed”

The last payment for this workspace didn’t go through. Its card displays “The last payment for this workspace failed. Try again to reactivate billing.” The reason isn’t shown on screen.

  1. Check your card in Settings > Payment method and update it if needed.
  2. Open the switcher at the top of the left-hand menu and choose All my workspaces.
  3. On the workspace’s card, click Retry payment.

If the payment fails again, contact the Skipcall team through the chat.

FAQ

Where do I enter a promo code?

In the PROMO CODE field on the Settings > Licenses screen, or the Promo code field on the credit purchase screen. Then click Apply.

I want to dispute an invoice.

Contact the Skipcall team through the chat and include the invoice number.

I’d like a custom plan.

The Settings > Licenses screen says “Looking for a custom plan? Contact us.” You can also reach the team through the chat.

How do I switch to annual billing?

Go to Settings > Licenses, pick the Annual tab, then click Change cycle. The full steps are in Plans and quotas. Prices for each cycle are on the pricing page.

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