Credits: balances, usage and purchases

Credits are prepaid units you buy on top of your license quotas. You manage them in Settings > Credits: balances, usage history and purchases.

Unit prices aren’t listed here. They appear on the purchase screen in the app, which is always up to date. You can also check the pricing page.

The four types of credits

In principle, each type of credit is used as follows:

For automations, the help bubbles in sequences say:

• Voicemail if answering machine: 1 credit per voicemail dropped;
• SMS if answering machine: 1 credit per text segment.

Check your balances

1. Click your name in the bottom-left corner, then Settings.
2. Open Credits.

The screen shows four counters with a progress bar: Connected calls, Texts, Enrichment and Automations. For example, “3 / 10” means 3 credits used out of 10.

Under each counter, you’ll see either “No credits purchased” or the date your credits expire (for example, “Expires on October 13, 2027”). Go by that date to know how long your credits remain usable.

Track usage

For each balance, the usage section lists credits added and used, newest first:

• Date and the Member involved;
• Type: Debit or Credit added;
• Quantity;
• Details: for example “Enrichment”, “Enrichment refund” or “Balance carried over”.

For enrichment, the See details link opens the Enrichment operations window. For each contact, it shows the data looked up (email or phone), the result and the credits used (0 if nothing was found).

Buy credits

There’s no minimum purchase: you choose how many of each type you want.

1. Go to Settings > Credits.
2. Click Buy.
3. Choose a quantity for each type of credit. Until you pick something, the summary reads “No credits selected”.
4. If you have a promo code, enter it in Promo code and click Apply.
5. Check the Subtotal (excl. tax), the VAT and the Total (incl. tax).
6. Click Pay.

Credit purchases then show up in Settings > Invoices (see Invoices and payment).

FAQ

I’ve used up my call or text quota. What can I do?

First, check each license’s usage in Settings > Usage. To get more capacity, you have two options: buy credits (Settings > Credits > Buy, no minimum) or add a license on a higher plan in Settings > Licenses, then assign it to the member. For details on how your credits kick in once a quota is reached, contact the Skipcall team through the chat.

How many credits does an enrichment use?

The number of credits debited is shown line by line in the Enrichment history, and contact by contact under See details. Lookups that find nothing are refunded automatically.