Manage your account: profile, password, language

Your personal settings live under MY ACCOUNT in the Settings window. To open it, click your name in the bottom-left corner, then Settings (or click My account, which takes you straight to the Profile & Security tab).

This section has three tabs: Profile & Security, My phone numbers and Audio settings. These settings only apply to you. Nothing changes for your teammates.

Change your name or email

1. Click your name in the bottom-left corner, then My account.
2. Under Personal information, edit your First name, Last name or Email.
3. Click Save.

Change your password

You don’t type a new password inside the app. Instead, you get a reset link by email.

1. Go to Settings > Profile & Security.
2. Click Send reset email. The email goes to the address on your account.
3. Open the email and follow the link to choose a new password.

Switch the app to English (or French)

The app is available in English and French. Each user picks their own language.

1. Go to Settings > Profile & Security.
2. Under Appearance, choose your Language: English or French.

If the app is in French and you can’t find your way, go by position: click your name in the bottom-left corner, then the menu item right below Paramètres (that’s Mon compte, “My account”). The profile tab opens, and the language picker is in its Apparence section.

Add your personal number

The My phone numbers tab is where you manage the numbers assigned for your calls. You can add a personal number there, such as your cell phone.

1. Go to Settings > My phone numbers.
2. Click Add.
3. Enter the number in international format, for example +33612345678.
4. Confirm.

The same tab lists the Skipcall numbers assigned to you, under Numbers assigned by SKIPCALL.

Need a new Skipcall number, an extra number or a number in another country? There’s no screen to buy one. Contact the Skipcall team through the chat. To learn more, read Phone numbers.

Set up your microphone and speakers

The Audio settings tab has two tabs, Microphone and Speaker, each with a Test button. Run a test before your first call session. For the full list of settings and fixes for sound problems, see Fix audio issues.

Delete your account

The red Delete my account link is at the bottom of the Profile & Security tab.

FAQ

Where can I see how many calls and texts I’ve used?

In the profile menu (your name, bottom left), hover over the three usage icons. They show the calls, texts and automations used against your quota. For a breakdown per license, go to Settings > Usage.