Author 
Charles Baldet
CEO & Co-Founder, Skipcall
Charles is the CEO and co-founder of Skipcall. A sales commando with over 10 years of experience in B2B SaaS and complex strategic accounts, he has closed major deals with Stellantis, SNCF, RATP and Natixis. A specialist in the PUCCKA and MEDDIC methodologies, Charles regularly teaches sales at HEC's incubator and the Sorbonne. He was ranked among Les Echos' top 10 business angels under 35 in 2020. He also co-founded Getalead (B2B sales agency) and Getlab (SalesTech studio).
What he publishes on this site
- 121 articles in English on the Skipcall blog, published since April 2026.
- 24 competitor reviews of telephony and dialing tools.
- CEO & Co-Founder, Skipcall. His articles are also translated into French, Spanish, Italian, German, Dutch and Portuguese.
The subjects he covers
These areas are not claimed, they are read off the subjects his articles actually cover. One article can belong to several of them, so the totals overlap.
64 articles
Cold calling and outbound prospecting
Openers, call cadences, voicemail, follow-up, and how calling sits alongside cold email.
34 articles
Sales roles and careers
What an SDR, a BDR and an Account Executive actually do, and how a career moves through a sales team.
34 articles
Dialers and calling software
Power dialer, parallel dialer, VoIP, business phone systems and the CRM they plug into.
34 articles
Sales strategy and performance
Running a team on its numbers, rep productivity, and growing B2B revenue from the phone.
32 articles
Qualification, scripts and objections
MEDDIC, BANT, discovery questions, call scripts and answers to objections.
20 articles
Sales pay and hiring
Salaries, commission plans, job descriptions and how sales teams are recruited.
7 articles
Call deliverability and compliance
Spam labelling, number reputation, caller ID, and the legal frame around outbound calling.
His recent articles
The 30 most recent articles by Charles Baldet, newest first.
- Sales toolsAI Call Transcription and Summaries: Real Accuracy, Real Uses, and the Compliance Line How transcription and summarization actually differ, what degrades accuracy far more than the model, the uses that hold up, the ones that disappoint, and the rules that apply when AI scores your reps.
- B2BB2B Phone Number Enrichment: Real Match Rates, Method, and the Compliance Reality What direct-dial enrichment actually covers, match rates by function, why waterfalls work, a 100-contact test protocol, and the privacy obligations that changed when CCPA's B2B exemption expired.
- Business phoneBusiness Call Handling: The Guide to Never Losing Another Inbound Call Why a missed call rarely turns into a callback, the five moments that decide the caller's experience, greeting scripts that work, and the four metrics worth tracking.
- VoIPBusiness Phone Number Porting: Process, Timelines, and the Mistakes That Lose a Number How LOA and CSR validation works, why business ports are 'non-simple', the FCC porting intervals, toll-free RespOrg transfers, and the six mistakes that lose a number permanently.
- VoIPBusiness Phone System: How It Works, What It Costs, and How to Choose in 2026 PBX, IP-PBX, or cloud phone system: the three generations compared, how call routing actually works, 2026 per-user pricing, and a decision grid by company size.
- VoIPBusiness VoIP: Real Costs, Network Requirements, and a Rollout Checklist How VoIP actually works, the network quality it really needs, a full cost breakdown, an eight-point rollout checklist, E911 obligations, and how to diagnose call quality problems.
- SoftwareCall Center Software: The 8 Criteria That Decide, and 2026 Pricing What separates call center software from a cloud phone system, the eight criteria that actually decide, US per-agent pricing, and a selection grid for inbound, outbound and blended operations.
- Business phoneCall Metrics: The 12 Numbers Worth Tracking, and 3 That Mislead The volume, service-quality and resolution metrics that actually steer a business phone operation, with formulas and thresholds — plus the three metrics that drive bad decisions when used as targets.
- Business phoneCall Recording Laws for Business: Consent, Retention, and What Actually Creates Risk One-party vs all-party consent, why interstate calls default to the stricter rule, the CIPA exposure that catches out-of-state companies, PCI pause-and-resume, and a compliance checklist.
- VoIPIVR (Interactive Voice Response): How to Configure One Without Driving Callers Away What an IVR really does, the menu structure that works, the seven configuration rules that prevent abandons, when not to use one at all, and the four metrics that tell you if it works.
- CRMConnecting Your Phone System to Your CRM: What It Actually Changes, and How to Do It Right The three levels of integration and what each returns, the time actually saved per call, the field mapping that keeps your CRM readable, and the six mistakes that get integrations abandoned.
- VoIPPOTS Line Retirement: What Every Business Needs to Do Before the Copper Sunset The real copper retirement timeline, the FCC rules that accelerated it, the forgotten devices that fail on cutover day, and a six-step migration plan that keeps the phones up.
- VoIPSIP Trunking: What It Is, How to Size It, and When to Choose It Over Cloud What a SIP trunk actually provides, how to size channels from real concurrency, US pricing models, the network prerequisites you now own, and an honest comparison with a cloud phone system.
- SoftwareTelephony APIs: Automating Your Calls and Wiring Up Your Sales Stack What a telephony API actually enables, the difference between REST and webhooks, the five automations that pay off, choosing between code and no-code, and the architecture mistakes that lose data silently.
- VoIPVirtual Business Phone Number: What It Is, How to Get One, and When It Is Not Enough What a virtual number really is, how to choose an area code, how many numbers to run before one gets flagged, what STIR/SHAKEN does to your caller ID, and the three cases where a new number is the wrong answer.
- Cold callingCold Call Discovery Questions: 30 Questions to Qualify in 5 Minutes 30 discovery questions sorted by moment in the call, the exact wording to use, a minute-by-minute sequence and the scoring grid that decides in 20 seconds.
- Cold callingCold Call Gatekeeper Script: 12 Techniques to Reach the Decision-Maker 12 field-tested techniques, word-for-word answers to every gatekeeper question, the real cost of your gate, and the method that turns it into an ally.
- Sales dialerWhat Is an Auto Dialer? How It Works, and the 2026 Compliance Rules The 4 dialer families compared, how they actually work (AMD, drop rate), the TCPA and Ofcom rules that bind them, and a decision grid by call volume.
- SDRSDR Commission Plan Templates: Pay Mixes, Comp Units, and 3 Ready-to-Copy Grids for 2026 Base/variable ratios, the right comp unit (held meeting, pipeline, closed-won), accelerators, clawback, and three fully costed SDR comp grids you can copy into your 2026 plan.
- AIAI Cold Calling in 2026: The 3 Layers That Reshape Outbound AI cold calling has 3 layers: parallel dialers, conversation intelligence, synthetic voice. Which one moves cost per meeting, and which is still hype.
- Sales dialerAuto Dialer vs Power Dialer: The Category Confusion (And the 2026 Pick) Auto dialer is the umbrella term. Power, parallel, and predictive are subtypes. The difference, and which fits B2B outbound in 2026.
- Lead qualificationWhat is BANT? The Sales Qualification Framework Explained for 2026 BANT in 60 seconds: Budget, Authority, Need, Timeline. The 4-question script, modern scorecard, and where BANT still beats MEDDIC in 2026.
- Lead qualificationBANT vs MEDDIC: Which Sales Qualification Framework Wins in 2026 BANT runs in 5 minutes, MEDDIC lifts enterprise close rates 25-30%. Use BANT at SDR top, MEDDIC at AE close. Neither matters as much as call volume.
- BDRBDR Role and Responsibilities: Cold Outbound, KPIs, Comp, and the JD Template What a BDR does day-to-day in 2026: cold outbound cadence, KPIs to hold them to, comp ranges, and a copy-paste JD template for hiring managers.
- Lead qualificationThe Challenger Sale: Why Teach-Tailor-Take Control Wins Complex B2B in 2026 CEB studied 6,000 reps and found Challengers, the teach-tailor-take-control profile, outsell every other rep type by 2× in complex B2B sales.
- Lead qualificationThe CHAMP Sales Framework: Challenges, Authority, Money, Prioritization Explained CHAMP flips BANT by leading with Challenges, not Budget. The framework for consultative B2B sales when your prospects haven't named the problem yet.
- Connect rateCold Call Connect Rate Benchmarks 2026: 60+ US B2B Stats and 5 Levers Average cold call connect rate is 8-12% in B2B. Real benchmarks by industry and the 5 levers to reach 25%+. Get the Cold Calling Benchmarks (free).
- Cold callingCold Call Script Template: 12 Scripts That Book B2B Meetings in 2026 12 cold call scripts mapped to the 4 phases of a B2B call. Adaptive scaffolds top SDRs run, not the templates they read.
- Cold callingCold Call Scripts by Industry: B2B Sales Scripts That Convert in 2026 Vertical cold call scripts for SaaS, real estate, insurance, recruiting, mortgage, staffing, agencies and higher ed. They only work at volume.
- Cold callingCold Call vs Cold Email: Why Phone Wins on Cost Per Meeting in 2026 Cold email: $40-$150 per meeting. Cold call: $400-$1,200 manual, $80-$250 on parallel dialing. Fix the dialer and phone wins on cost in 2026.
He has written 121 articles in English in all. See the whole blog.
His competitor reviews
One page per vendor: who they are, what public reviews say, where the data sits, the real prices, and what to check before switching tools.
Alternative to 3CX Alternative to Aircall Alternative to Allo Alternative to CloudTalk Alternative to Dialpad Alternative to Elto Alternative to Flunter Alternative to JustCall Alternative to Kavkom Alternative to Kixie Alternative to Koncert Alternative to Minari Alternative to Nooks Alternative to Orum Alternative to Paradial Alternative to PhoneBurner Alternative to PowerDialer.ai Alternative to Quicktalk Alternative to Reached Alternative to RingCentral Alternative to Ringover Alternative to Salesfinity Alternative to Trellus Alternative to Ubic
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