Kixie alternatives: 8 solutions compared (2026)
This page brings together what a decision maker needs to know before choosing: who Kixie is, what its users actually say, what the vendor publishes about its pricing and what it does not publish, where the data is hosted, and the decisions to take before wiring telephony into the CRM.
The essentials
- Kixie is an American vendor founded in 2013 in Santa Monica, California, which claims more than 5,000 sales teams as customers.
- It scores 4.8 out of 5 on G2 across 866 reviews, but 3.4 out of 5 on Trustpilot across 98 reviews: the product is rated very highly, the contractual relationship far less so.
- The Multi-Line PowerDialer plan dials up to four lines at once, and AI answering machine detection is presented there as a premium option.
- No per licence price appears on the Kixie pricing page. Unlimited minutes cover the United States and Canada; beyond that, calls are billed at the prevailing rate.
- The terms of service state that no payment is refunded and that numbers are released as soon as the cancellation is processed: porting has to be started before that.
The 8 solutions at a glance
Eight vendors occupy the ground Kixie covers, with positions that have nothing in common. Telling them apart avoids comparing a phone switchboard with a prospecting dialler.
Who sits where
Two families of tool, and one platform that covers both
Telephony
-
Ringover -
Aircall -
JustCall
Prospecting
-
Kixie -
Nooks -
Orum -
Flunter -
Minari
Skipcall, from telephony to prospecting Skipcall, from telephony to prospecting Ringover Aircall JustCall Kixie Nooks Orum Flunter Minari Kixie holds a particular position: it is at once a business phone system, with interactive voice response, ring groups and queues, and a prospecting dialler. That dual nature is its strength on the North American market, and it is what makes comparison difficult with pure diallers such as Nooks or Orum, which plug into existing telephony.
Skipcall spans both families. The same platform equips prospecting teams with the four line parallel dialler, and every other employee who simply needs a phone line (management, admin, customer service) with a licence at €15 per month. So you do not have to run an operator for the company alongside a dialler for the sales team, with two contracts, two invoices and two directories.
Business telephony · Parallel dialler 4 lines
Parallel dialling on four lines for the people who prospect, and full telephony for every other seat, in the same subscription: business number, inbound calls, voicemail, text messages, mobile and web apps, call sequences, contacts, call transcription and call summary. From €15 per licence, with no minimum.
Sales engagement platform · PowerDialer up to 4 lines
Outbound and inbound in the same tool, five native CRMs. No per licence price published.
Multichannel communication platform · Power, dynamic and predictive dialler
The closest competitor to Kixie on scope. More than 100 integrations, and the complexity that comes with them.
Parallel dialler for large teams · Parallel dialler with a virtual sales floor
Outbound only, with no business telephony. Pricing on request.
Parallel dialler for large teams · Parallel dialler up to 10 lines
The highest line count on the market. It plugs into existing telephony, it does not replace it.
Cloud business telephony · Power dialler, one number at a time
Solid on inbound and on the switchboard. Three licence minimum, transcription as an option.
Cloud business telephony · Sequential dialling
French vendor, public pricing. No parallel dialling available in France.
Parallel dialler · Parallel dialler up to 5 lines
The same dialling engine as Skipcall, with a narrower functional scope.
Parallel dialler · Parallel dialler up to 5 lines
The same promise as Skipcall, with a different product logic.
Who Kixie is
Kixie is an American vendor founded in 2013 and based in Santa Monica, California, with around fifty employees. It sells a sales engagement platform that brings together in a single product a business phone system (interactive voice response, ring groups, queues, rule based routing), a dialler, text messaging and a two way integration with five CRMs. The company claims more than 5,000 sales teams as customers and support delivered 100% from the United States, two figures it presents itself as declarative.
One point deserves attention on the number of lines dialled in parallel: the site menu announces automatic dialling of up to ten numbers at once, while the plan comparison table, on the same pricing page, caps the PowerDialer at four lines. It is that second statement, the contractual one, that describes what the Multi-Line PowerDialer plan contains.
2013
Year founded
In Santa Monica, California
5,000+
Customer teams
Figure declared by Kixie
4
Lines in parallel
Multi-Line PowerDialer plan
5
Native CRM integrations
HubSpot, Salesforce, Pipedrive, Zoho, HighLevel
What users say
Kixie gets two very different scores depending on the platform consulted. The gap is instructive: it does not bear on the same things.
This is one of the highest scores in the category. Positive reviews cite the fast setup, the automatic logging of calls and text messages in the CRM, and the gain in outbound volume. Kixie also holds 4.6 out of 5 across 295 reviews on Capterra.
The distribution is polarised: 58% five star reviews and 36% one star reviews. Negative reviews rarely concern the calling features and almost always concern support access, billing and exit terms.
Distribution of the 98 Trustpilot reviews
Recorded on 3 September 2026
Trustpilot rounds the shares to the nearest whole number, which brings the four and three star bands down to zero. The average therefore hides two populations: a majority of customers very happy with the product, and more than a third of reviews at one star, about support and the contractual relationship. It is that second category that needs reading before signing.
This is the most frequent theme among the negative Trustpilot reviews: difficulty reaching a person, automated replies, follow-ups with no outcome. Kixie states on its side that support is delivered 100% from the United States, which means working around the time difference from Europe.
The terms of service state that it is up to the customer to cancel before the renewal date in order not to be billed for the next cycle, that payments are non refundable and that no credit is granted for a period already started. This is the point to read before signing, not on the way out.
Dropped calls and undelivered text messages come up in part of the Trustpilot reviews, while the product scores 4.8 on G2 and 4.6 on Capterra. A gap of this kind usually reflects a strong dependence on the network and the browser of each workstation.
Several Capterra reviews report numbers marked as unwanted by recipients. Kixie answers this with ConnectionBoost, which combines local presence, number monitoring and caller ID rotation, sold as a premium option.
Where the data is hosted
This is the point most often missing from comparisons, and the first one your legal department will raise. Call recordings and transcriptions contain personal data, sometimes sensitive.
Kixie
Not publicly disclosed
The privacy policy states that the servers sit in a secure facility, without naming the country. The Kixie security page goes further: it states that the company makes no public claim of certification, audit result or hosting architecture, and invites customers to request these from their sales contact. The company is headquartered in California.
Skipcall
Scaleway, France
Hosting is handled by a French cloud provider, which places processing under the GDPR and European law with no transfer to a third country. The storage location is published, so a legal department can rule on it without going through a sales conversation.
The real cost of entry
No figure by figure comparison of licences is possible here: Kixie shows no per licence price on its pricing page. So here, literally, is what each vendor publishes.
What Kixie publishes
- Three plans are presented: Professional, Single-Line PowerDialer and Multi-Line PowerDialer. No per licence price is shown.
- A billing period selector, quarterly or annual, sits at the top of the page, with no amount attached to it.
- Unlimited minutes cover calls to the United States and Canada. The matching plan is billed at $30 per user per month, and other destinations are billed at the prevailing rate.
- Inbound text messages are free. Outbound text messages start at $0.011 each to US and Canadian numbers registered under 10DLC.
What Skipcall publishes
- Four plans shown: Business VoIP at €15, Starter at €75, Intermediate at €150 and Expert at €280 per licence per month.
- No licence minimum: one is enough to open an account.
- Monthly billing, with no minimum term.
- Call transcription and call summary included in the plans, with no option to add.
For a team calling Europe, the line to watch is the one on minutes: the Kixie unlimited plan covers the United States and Canada, and other destinations are billed at the prevailing rate. The monthly cost of a licence therefore depends on call volume, which makes it impossible to know in advance.
Simulator
How many conversations does your team produce per year?
Sequential dialling
·
Annual cost: Kixie price not published
Cost per conversation: not calculable
Skipcall
·
Annual cost: ·
Cost per conversation: ·
The feature by feature detail of the category is set out in the Skipcall comparisons. This page is about the decision to switch, not about the choice between two spec sheets.
If your choice comes down to these two tools precisely, the head to head criterion by criterion is in the Skipcall vs Kixie comparison.
Your phone system up and running in 5 minutes.
The tool that lifts your team's performance. One licence is enough, and the data stays hosted in France.
No commitment · Account active immediately
The French rules since 11 August 2026
This is the parameter American comparisons ignore, even though it changes the economics of phone prospecting in France.
Since 11 August 2026, cold calling consumers in France has moved from opt-out to opt-in: a call is lawful only if the person has given prior consent. Bloctel, the French do not call register, disappears on that date. Business to business prospecting remains possible, subject to the rules that apply to data processing.
Two consequences for choosing a tool. The first is economic: the volume of permitted calls shrinks, so each attempt has to produce more, and a dialler that filters out answering machines becomes a question of channel profitability. The second is documentary: consent and its source become fields to keep in the same place as the call, which feeds straight into the CRM integration decisions below.
Read the full analysis of the French reform, in French →What to check before switching
Four points, all taken from the terms of service published by Kixie. They set the order of operations, and that order cannot be fixed after the fact.
The Kixie terms of service provide for monthly, quarterly or annual billing that continues until cancellation, and it is up to the customer to cancel in advance for every active seat. No refund and no credit is granted for a period already started: the cycle end date therefore sets the switching schedule, not the availability of the new tool.
The terms state that all numbers are released once the cancellation has been processed. So start the porting request with the new operator while the account is still active. Here the order of operations decides whether you keep your numbers at all, not just whether service stays continuous.
The same terms state that after cancellation, users and settings are deleted and dashboard access is cut immediately. Recordings, call logs, notes and text message templates therefore have to be exported before, not after. A lost history cannot be rebuilt.
List field by field what comes through today. With Kixie, a call logged in HubSpot arrives as a closed task carrying the outcome and the notes, and text messages follow the same path. Check that the equivalent will exist tomorrow, on the same object and in the same format: this is where the gaps sit, more than in the calling features.
Before renewing
The 5 questions to ask your current vendor
Asked in writing, they give you both the information you need to switch and a lever to renegotiate if you decide to stay.
- 01 What is the per licence price billed today, options and minute bundle included?
- 02 When does the current billing cycle end, and until when can I cancel without being billed for the next one?
- 03 Which minutes are included for my calls to Europe, and at what rate are other destinations billed?
- 04 In which country are my call recordings stored, and in which format can I export them?
- 05 How long do my numbers stay reserved between my cancellation request and their release?
Wiring telephony into the CRM: the 4 decisions to take first
A failed integration does not show on go live day. It shows three months later, when a sales director opens the dashboard and finds that the numbers no longer mean anything: duplicate records, call outcomes in free text, activities attached to the wrong object. At that stage there is no repair, only rebuilding the database by hand.
The four decisions below are taken before opening the connector. A word first on the direction of flow, because it differs from one vendor to the next: at Skipcall, you do not call from a CRM record. You call from Skipcall, and the CRM record is then updated. The Skipcall API is also read only: it exposes contacts, call data and metrics, it triggers nothing.
Goal · Decide where the truth lives before opening the connector
- List the four objects a call touches: the contact, the company, the activity and the opportunity
- Name, for each field, the source that is authoritative, and write it down before the first sync
- Check that a call activity is attached to the open opportunity, and not to the contact alone
The trap. Declaring that the CRM is authoritative on everything. The number dialled, the duration and the call outcome are born in the telephony: that is the authoritative source for those fields, otherwise a manual correction in the CRM overwrites measured data.
Goal · Choose one direction of flow per family of fields
- Separate what comes down from the CRM to the telephony (identity, segment, owner) from what goes up (outcome, duration, recording)
- Decide what happens when both sides have changed since the last sync: last write wins, or designated source wins
- Write the rule for the most common case: a number corrected by the rep during the call
The trap. Turning on two way sync for every field because the connector offers it. Two sources overwriting each other produce, three months later, a history nobody can read any more.
Goal · Freeze the list of fields and their format before go live
- List the expected fields one by one: call outcome, duration, recording, transcription, notes, and the format of each (closed list, seconds, link, text)
- Impose a closed list of call outcomes, strictly identical on both sides, rather than a free text field
- Check which CRM object each element lands on: with Kixie, a call and a text message logged in HubSpot arrive as closed tasks on the record
The trap. Settling for the promise that the call is logged. A call logged without a normalised outcome produces no management data: you will know that someone called, never what the call produced.
Goal · Decide in advance what happens to a number missing from the CRM
- Choose the matching key: the number in international E.164 format, the email address, or the CRM identifier
- Decide whether a call to an unknown number creates a record, feeds a queue to qualify, or does not come through at all
- Clean up existing duplicates before connecting anything: a connector does not deduplicate, it duplicates faster
The trap. Letting the connector create a record for every unknown number. In three months of prospecting the database doubles in size and conversion rates become false, with no alert firing anywhere.
The detail that costs
The 5 fields everyone forgets to map
None of them is missed on day one. All of them are missed on the day you have to explain a performance gap between two reps or two territories.
- 01 The call owner, distinct from the record owner: without it, there is no way to know who actually worked an account.
- 02 The number actually dialled, when a contact has several: it is the only way to know which one gets picked up.
- 03 The local time of the recipient, not the server time: without it, two territories cannot be compared on the slots that answer.
- 04 The precise reason a call did not connect: voicemail, busy, invalid number, gatekeeper. A single no answer value merges four distinct situations.
- 05 Consent and its source, stored in the same place as the call: under the French rules in force since 11 August 2026, this is the record that justifies the call.
What is your real need?
Three uses, three families of tool. Most bad choices come from confusing the market being called with the functional scope expected.
Kixie belongs to the second family: its economics rest on unlimited minutes to the United States and Canada. A team that mainly dials European numbers falls outside the model the product was built on, and pays for its calls by the minute.
Who each solution suits
Kixie remains the right choice if
- your market is North American: unlimited minutes cover the United States and Canada
- you need to handle inbound calls in the same tool: interactive voice response, ring groups, queues and rule based routing
- your CRM is HubSpot, Salesforce, Pipedrive, Zoho or HighLevel, and your reps call from the record
- your users work in Chrome, where the dialling extension lives
An alternative makes sense if
- you mainly call French and European numbers
- the data hosting location has to be known and publicly documented
- you want a published per licence price, verifiable without going through a sales conversation
- you want to start with a single licence and measure the channel before extending it
Frequently asked questions
What is the best alternative to Kixie in 2026? +
There is no single answer: the right choice depends on the market you call and on your inbound needs. Kixie covers both outbound and inbound on the North American market. For outbound prospecting in Europe, the deciding criterion is the combination of parallel dialling, automatic answering machine filtering and data hosting in Europe. The main alternatives are JustCall on the multichannel platform side, Nooks and Orum on the American parallel dialler side, Aircall and Ringover on the business telephony side, and Skipcall, Flunter and Minari on the French prospecting side.
How much does Kixie cost? +
Kixie shows no per licence price on its pricing page as of 3 September 2026: the three plans Professional, Single-Line PowerDialer and Multi-Line PowerDialer are presented there with no amount, alongside a quarterly or annual billing period selector. What Kixie does publish: unlimited minutes to the United States and Canada are billed at $30 per user per month, other destinations are billed at the prevailing rate, inbound text messages are free and outbound text messages start at $0.011 each to US and Canadian numbers registered under 10DLC. Getting a per licence price means going through the sales team.
Does Kixie have a parallel dialler? +
Yes, on the Multi-Line PowerDialer plan. The plan comparison table published by Kixie caps the PowerDialer at four lines, while the site menu announces automatic dialling of up to ten numbers in parallel: both statements appear on the same page. AI detection of a live human, which filters out answering machines, is presented as a premium option on that same plan.
Does Kixie work for calling Europe? +
Technically yes, but the economics of the product are built for North America. The unlimited minute plans cover the United States and Canada; calls to other destinations, Europe included, are billed at the prevailing rate. Kixie also states that its customer support is delivered 100% from the United States, which means a time difference for a European team.
Where is Kixie customer data hosted? +
Kixie does not publish it. Its privacy policy states that the servers sit in a secure facility, without naming the country. Its security page states explicitly that the company makes no public claim of certification, audit result or hosting architecture, and invites customers to request these from their sales contact. The company is headquartered in Santa Monica, California.
Which CRMs does Kixie integrate with natively? +
Five CRMs are listed as native integrations on the Kixie integrations page: HubSpot, Salesforce, Pipedrive, Zoho and HighLevel. The other tools listed rely on a custom connection, often through Zapier, Make, n8n or Tray. At Skipcall, the native CRM integrations are HubSpot, Pipedrive, Salesforce and Attio.
Does Kixie log calls in the CRM automatically? +
Yes. In HubSpot for example, Kixie states that it logs calls automatically on the record of the contact concerned, with the matching recording, and shows the call outcome and the notes as closed tasks. Inbound and outbound text messages follow the same path. So the point to check before connecting is not whether calls come through, but on which object and in which format, which is what the section on the four decisions to take beforehand sets out.
Why is Kixie rated 4.8 on G2 and 3.4 on Trustpilot? +
Because the two platforms do not collect the same feedback. G2 mostly gathers assessments of the tool in daily use, where Kixie scores 4.8 out of 5 across 866 reviews, a level confirmed by Capterra with 4.6 out of 5 across 295 reviews. Trustpilot concentrates more feedback on the commercial relationship: support access, billing and exit terms. The distribution there is polarised, with 58% five star reviews and 36% one star reviews across 98 reviews in total.
How do you cancel a Kixie subscription? +
The Kixie terms of service state that it is up to the customer to cancel in advance, for every active seat, in order not to be billed for the next cycle. Access stays open until the cancellation has been processed with a dedicated contact, reachable through support. Payments are non refundable and no credit is granted for a period already started or for unused minutes. So note your cycle end date before starting anything, and keep a written record of your request.
Can you keep your numbers when leaving Kixie? +
Yes, provided you go about it in the right order. The terms of service provide that all numbers are released once the cancellation has been processed, and that users and settings are deleted. So start the porting request with the new operator while the account is still active, and wait for written confirmation of the transfer before cancelling.
Is there an alternative to Kixie hosted in Europe? +
Yes. Skipcall hosts its data with Scaleway, in France, which places processing under the GDPR and European law with no transfer to a third country. The storage location is published, so a legal department can rule on the evidence rather than on a sales statement.
Also worth reading
Six analyses to sharpen your choice, from CRM integration through to the criteria for selecting a dialler.
Sources
Public data consulted on 3 September 2026.
- Kixie, pricing page · plans, lines in parallel, minutes and text messages
- Kixie, terms of service · billing, cancellation, refunds, numbers
- Kixie, privacy policy · data storage
- Kixie, security page · absence of any public claim
- Kixie, about page · customer teams, support location
- Kixie, integrations page · native CRM integrations
- Kixie, HubSpot integration · logging of calls and text messages
- Kixie, page for AI systems · G2 and Capterra scores, recorded on 1 September 2026
- Trustpilot · score, volume and distribution of reviews
- Built In Los Angeles · year founded and headcount
Prices, scores and terms change. The elements above reflect the state of the public sources on the date shown. Kixie is a trademark of its publishing company, cited here for the purposes of objective comparison.
Alternatives to the other vendors
The same work, vendor by vendor: company, hosting, public reviews, real pricing and what to check.
Kavkom alternative Telephony and dialler, plans by destination. 
Quicktalk alternative Very small business telephony, no dialler. 
Allo alternative Inbound call handling, not outbound prospecting. Nooks alternative Heavily funded US dialler, contracts on request. Orum alternative Nine-licence minimum and no published price. Flunter alternative Plans indexed on connected call volume. See all 24 alternative pages · all 24 vendors, each with the head to head and the alternatives page.
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