Porting a number out of Aircall means asking your new provider to move the number while your Aircall account stays active, and only then cancelling. Aircall charges nothing to port out and needs no extra approval for standard numbers, so what derails an Aircall exit is sequencing: cancelling too early, deleting numbers before exporting their recordings, and missing the 30-day notice when it applies.
This guide covers Aircall specifically: what Aircall asks for, what it does not have, and what happens to your history. The general rules of porting (LOA, CSR, FCC intervals, the six classic mistakes) are in our business phone number porting guide, and we do not repeat them here. Every Aircall detail below comes from Aircall’s official help center, checked on November 5, 2026.
Why sequencing matters more with Aircall than the paperwork
Aircall is explicit about something that catches many teams off guard: porting a number out does not end your subscription. The two are separate. The port is driven by your new provider; the cancellation is driven by you, with its own rules.
That separation creates two opposite risks:
- Cancelling too early. If the account closes before the port completes, the number is no longer attached to an active account. Aircall says plainly that your account must remain active until the port-out procedure is fully completed.
- Forgetting to clean up. A ported number does not vanish from your Aircall bill on its own. The help center tells you to delete ported numbers in the Dashboard once the new provider confirms the port, or you keep paying for them.
A third risk sits between the two and is specific to Aircall: deleting a number takes its data with it. More on that below, because it is the one mistake you cannot undo.
What Aircall asks for, and what it does not have
Most carriers require an account number and a port-out PIN to release a number. Aircall works differently, and that is often what stalls a gaining carrier used to dealing with telcos.
| Item | At Aircall | What to do |
|---|---|---|
| Approval from Aircall | Not needed for standard numbers, processed automatically | Nothing, your new provider files the request |
| Account number | Aircall does not use them | Ask Aircall Support what to provide instead |
| Port-out PIN | Not covered in Aircall’s port-out article | Ask Aircall Support before filling in the LOA |
| Proof of ownership | Provided by Aircall Support on request | Request it if your new provider needs it |
| Itemized invoice | Aircall cannot issue one | Aircall says proof of ownership is enough to authorize the transfer |
| Legal company name and address | Must match the account | Copy them exactly onto the LOA |
Two points stand out.
First, the missing account number is not a blocker, but you have to plan for it. Many US porting forms make the account number field mandatory. Tell your new provider you are leaving Aircall, and ask Aircall Support what to put in that field before you sign the LOA, rather than guessing and waiting for a rejection.
Second, some numbers cannot be ported. Aircall cites restrictions from operator agreements, certain number ranges and certain service types. These are industry limits, not Aircall policy, but you want to know before you tell customers that nothing will change.
The port-out process, step by step
Inventory your Aircall numbers
List every number on the account with its country, its use and where it is published. Flag the ones you will not keep: they will be deleted at cancellation, after export.
Export your history
Call logs, voicemails, recordings. For older historical data, Aircall offers a data request through Help Centre, Contact Us. Do it now, not after cancelling.
Prepare the porting packet
Legal company name, service address, list of numbers. Ask Aircall Support what to give instead of an account number and PIN, and request proof of ownership if your new provider wants it.
Sign the LOA with the gaining provider
The new provider submits the request. You do not contact Aircall to cancel at this stage.
Wait for confirmation, then test
Once the new provider confirms the port, call every number from an outside mobile and check the caller ID you present on outbound calls.
Delete ported numbers and cancel
Delete the ported numbers in the Aircall Dashboard so billing stops, then cancel the subscription according to your seat count.
If a port is rejected, Aircall recommends contacting its Customer Support for the reason. Rejections almost always come from a mismatch between the LOA and the account data: legal name, address, number list. Our general guide walks through how to reconcile them.
US, Canadian and international numbers
Aircall provides numbers in many countries, and a port follows the rules of the number’s country, not Aircall’s.
US and Canadian numbers. Gaining carriers typically ask for an account number, a PIN, the legal company name, the service address and an authorized signer. Since Aircall uses no account numbers, this is exactly where you route the question to Aircall Support before submitting. Once a valid request is in, the FCC interval is 1 business day for a simple port and 4 business days for a non-simple port. Toll-free numbers follow the same logic but can only move to a provider that supports toll-free.
UK and European numbers. Each regulator has its own rules and identifiers. In France, for instance, the gaining provider needs the line’s RIO code. Your new provider will list the documents it needs; confirm up front that it covers the number’s country and range.
How long it takes and what it costs
Aircall does not publish a port-out timeline. It depends on the gaining provider, the country and how clean your paperwork is. Expect a few days for the technical port, and usually more time gathering documents than moving numbers.
On cost:
- Aircall port-out fee: none. Aircall says so explicitly.
- New provider port-in fee: possible. Aircall points this out too. Ask before you sign.
- Aircall subscription during the port: still due. The account stays active, so it stays billed, until your cancellation takes effect.
- Annual or committed plans: check your terms. Aircall notes the 30-day notice rule still applies to accounts with a commitment or an annual plan.
Recordings and call history: the Aircall-specific trap
This is the step teams skip most often, and the only one you cannot fix afterward.
In its article on deleting a number, Aircall states that deletion is permanent for the number itself and its related data, and that once a number is deleted, all associated recording links stop working. Call logs remain visible in call history, but immediate access to recordings is gone. Even an export you made earlier contains links that will no longer resolve.
Meanwhile, the port-out article tells you to delete ported numbers so you stop being billed. The two instructions collide, so the rule is simple: download the recording files themselves, not just links, then delete.
If you miss it, here is what Aircall provides:
- For a deactivated account, a 30-day window to request call recording data.
- On the Essentials plan, recordings can be retrieved up to one year back from the date of your request; on Professional, as far back as they are stored.
- Recordings deleted explicitly, for example after a GDPR request, cannot be retrieved.
If you keep recordings, keep them for a defined reason and period. Our overview of call recording laws for businesses covers the consent side.
Cancelling Aircall after the port
Aircall’s cancellation article distinguishes two cases (checked November 5, 2026):
| Account size | How to cancel | Notice |
|---|---|---|
| Up to 10 seats | From the Aircall Dashboard | No 30-day notice, effective at the end of the current billing period (30 days on annual or committed plans) |
| More than 10 seats | Email to the Customer Success team | 30 days in writing before the renewal date |
Cancellation comes last, after every number has been ported and tested and your exports are verified. If you keep one or two numbers on Aircall during a transition, do not cancel the account: delete only the numbers already ported.
Moving from Aircall to Skipcall
Skipcall provides numbers in 23 countries: the United States, France, Switzerland, Canada, the Netherlands, the United Kingdom, Belgium, Germany, Spain, Austria, Italy, Luxembourg, Finland, Sweden, Ireland, Portugal, Denmark, Estonia, Romania, Australia, South Africa, Mexico and Brazil. Skipcall will soon let you port your existing numbers. Until then, the team assigns you a new number in any of those 23 countries, on request through the chat; US and Canadian numbers activate without supporting documents, elsewhere a company document is required.
In Skipcall, each number is assigned to a rep, who uses it as their caller ID and receives callbacks, texts and voicemails on it. Contacts come back in through a CSV import. Your Aircall call history does not transfer: it stays in your exports.
To be clear about what Skipcall is not: Aircall is often used as a front desk, with IVR menus, call queues and inbound routing to groups. Skipcall has no IVR, no queues and no inbound routing. If the number you are leaving is your main reception line, keep it on a tool built for that. Skipcall is built for outbound prospecting: power dialer, parallel dialing, voicemail drop, synced CRM, and a Business VoIP plan for the whole team starting at $25 per user per month billed annually (see pricing).
To compare the two tools on substance, see our Skipcall vs Aircall comparison, our Aircall review and the Aircall alternative page. If you are weighing other moves, the same walkthrough exists for porting out of RingCentral and porting out of Dialpad. If you are leaving Aircall for another full phone system, our Aircall vs Ringover comparison prices both for the same team.
The most common mistakes when leaving Aircall
- Cancelling from the Dashboard before the port completes. The number is no longer tied to an active account.
- Deleting ported numbers before downloading recordings. The links die, and you depend on a support request.
- Guessing the account number field. Aircall has none: ask what to enter instead of inventing one.
- Forgetting the 30-day notice above 10 seats or on an annual plan. A port that completes on the 25th does not necessarily spare you the next month.
- Forgetting secondary numbers. A test number, a number in an old market, a support line: list them all and decide for each.
- Switching tools without checking outbound caller ID. Porting governs inbound calls; the number you present on outbound calls is set in the new tool.
What to remember
Porting out of Aircall is simple on paper: no port-out fee, no extra approval for standard numbers, and the new provider drives. The difficulty lies in three Aircall-specific details.
Porting cancels nothing. Deleting a number takes its recordings with it. Cancelling ends at the billing period, with 30 days’ notice above 10 seats or on annual plans. File the port, download the files, verify, delete the ported numbers, then cancel. For everything else, from the LOA and CSR to FCC intervals and rejection causes, see the porting guide.
Leaving another tool too? Our other port-out guides: leaving Google Voice, leaving Ringover, leaving JustCall, leaving CloudTalk.
