Porting a number out of Dialpad means having an admin generate a port-out PIN, handing that PIN and the Company ID from your invoice to your new provider, and cancelling Dialpad only after the new provider has received the number. Dialpad’s process is more self-serve than most, but it has its own friction points: a PIN only admins can create, international numbers handled separately, and data deleted 180 days after cancellation.
This guide covers Dialpad specifically. The general rules (LOA, CSR, FCC intervals, the mistakes that lose a number) are in our business phone number porting guide. Every Dialpad detail below comes from Dialpad’s official help center, checked on November 5, 2026.
How porting out works at Dialpad
At many providers, the port-out PIN either does not exist or is handed out by support case by case. Dialpad made a different choice: an admin generates the PIN self-serve. It works in three moves.
- An admin requests the port-out of one or more numbers, from the Dialpad Admin portal or at dialpad.com/portout.
- Dialpad automatically generates a PIN for those numbers.
- You pass the PIN, with your account details, to your new provider, which files the port request.
Two practical consequences. First, whoever runs the switch must be a Dialpad admin, or work with one: a sales leader without that role cannot generate the PIN. Second, every number in the same request shares the same PIN. If you port in waves, each wave gets its own PIN, and you need to keep each PIN tied to the right list of numbers.
What to give your new provider
Dialpad lists what the gaining provider must include alongside the PIN:
| Information | Where to find it at Dialpad |
|---|---|
| Company name | As it appears on your Dialpad invoice |
| Account number | The Company ID shown on your invoice |
| Service address | The registered service address in your Dialpad settings |
| Authorized username | Any admin on your account |
| Port-out PIN | Generated by a Company Admin or Office Admin |
| Number(s) to port | The exact list, in E.164 format |
The Company ID is what trips people up most. Porting forms ask for an “account number,” and people instinctively enter the main phone number or a customer reference found somewhere else. At Dialpad, it is the Company ID on the invoice, and nothing else.
The port-out process, step by step
Inventory numbers and offices
Every number with its office, its use (rep line, group line, contact center) and where it is published. Split US and Canadian numbers from international ones: they follow different paths.
Request the recordings export
The recordings export in Analytics is not enabled by default: ask Dialpad Customer Care to turn it on. Do this before anything else.
Generate the port-out PIN
A Company Admin or Office Admin uses the Admin portal or dialpad.com/portout. One PIN per request, shared by its numbers.
Sign the LOA with the gaining provider
With the PIN, the Company ID, the company name, the service address and an admin’s username.
Wait for the port, then test
Call every ported number from an outside mobile and check the caller ID you present on outbound calls in the new tool.
Cancel Dialpad
Only once every number has arrived at the new provider, and after downloading your exports.
US, Canadian and international numbers
Dialpad’s self-serve flow is built first for North American numbers. Once your new provider submits a clean request, the FCC interval is 1 business day for a simple port and 4 business days for a non-simple port, which covers most multi-number business accounts. Dialpad does not publish its own port-out timeline; as everywhere, the paperwork takes longer than the port.
For international numbers, or when a request gets stuck, Dialpad’s help center sends you to its Porting Support team at porting@dialpad.com. Each country has its own identifiers: a French number, for instance, needs the line’s RIO code, and a UK or German number follows its own regulator’s rules. Confirm up front that your new provider covers the country and the number range.
A realistic timeline for a Dialpad exit
The regulatory interval is short; the project around it is not. Here is how a typical multi-number Dialpad exit breaks down, based on the steps above:
| Phase | Typical duration | What decides it |
|---|---|---|
| Inventory and recordings export request | 2 to 5 days | How quickly Customer Care enables the recordings export |
| PIN generation and LOA | 1 to 2 days | Having an admin available and the right Company ID |
| Port itself, US or Canadian numbers | 1 to 4 business days | Simple or non-simple port under FCC rules |
| International numbers | Varies by country | Porting Support and the local regulator |
| Testing, downloads, cancellation | 2 to 5 days | Downloading recording files, not just links |
Plan the cutover for a Tuesday or Wednesday, never a Friday: if a number does not come up, you want Dialpad Porting Support and your new provider reachable the same day. And keep a written log of which PIN belongs to which wave of numbers, because the PIN is the one detail nobody can recover for you from an email thread.
What it costs
- Dialpad port-out fee: not published. We found no port-out fee announced in Dialpad’s documentation for moving a number to another provider. Get written confirmation from Porting Support.
- New provider port-in fee: possible. Ask before you sign.
- Dialpad subscription: due while the account is active, so for the whole duration of the port.
- Annual commitment: check your contract. It comes from your terms, not from porting. Our Dialpad review covers its plans.
Recordings and call history: export before the clock runs
By default, Dialpad keeps your data until you delete it, apply a custom retention policy, or cancel. Its data retention policy is clear on the last case: a cancelled account’s data is deleted after 180 days. And once a user has been anonymized, Dialpad can no longer access, export or restore that user’s data.
To get out what matters, Dialpad offers exports from Analytics in the Admin portal. Three details from its help center:
- Exports are CSV files, sent by email with a download link. They are available on all plans, with fewer options on Standard.
- The recordings export is not enabled by default: you must contact Dialpad Customer Care to turn it on. Admin call recordings are excluded from it.
- That export contains a list of recordings with a link to each mp3 file, not the files themselves. Once the account is deleted, the links stop being useful: download the files before you cancel.
Call history also exports as CSV, with per-call detail. Keep it: no tool imports another tool’s call history. If you keep recordings, keep them for a defined reason and period, as our overview of call recording laws for businesses explains.
Moving from Dialpad to Skipcall
Skipcall provides numbers in 23 countries: the United States, France, Switzerland, Canada, the Netherlands, the United Kingdom, Belgium, Germany, Spain, Austria, Italy, Luxembourg, Finland, Sweden, Ireland, Portugal, Denmark, Estonia, Romania, Australia, South Africa, Mexico and Brazil. Skipcall will soon let you port your existing numbers. Until then, the team assigns you a new number in any of those 23 countries, on request through the chat; US and Canadian numbers activate without supporting documents, elsewhere a company document is required.
In Skipcall, each number is assigned to a rep, who uses it as their caller ID and receives callbacks, texts and voicemails on it. Contacts come back in through a CSV import; your Dialpad history stays in your exports.
Be clear about scope. Dialpad covers business phone and contact center, with inbound routing, queues and IVR. Skipcall has no IVR, no queues and no inbound routing. It does not replace a contact center. It replaces the phone setup of reps who prospect: power dialer, parallel dialing, voicemail drop, synced CRM, with a Business VoIP plan for the whole team starting at $25 per user per month billed annually (see pricing). A common setup keeps support on its existing tool and moves only the sales team.
To compare, see our Skipcall vs Dialpad comparison and the Dialpad alternative page. The same walkthrough exists for porting out of Aircall and porting out of RingCentral.
The most common mistakes when leaving Dialpad
- Handing the switch to someone who is not an admin. They cannot generate the PIN.
- Putting the main phone number in the account number field. At Dialpad, it is the Company ID on the invoice.
- Mixing up porting waves and their PINs. One PIN per request: write down which goes with which numbers.
- Treating an international number like a US one. International numbers go through Porting Support.
- Asking for the recordings export at the last minute. It must first be enabled by Customer Care, and it only delivers links.
- Cancelling before the new provider has received the numbers. That is Dialpad’s explicit warning.
What to remember
Dialpad makes porting out more self-serve than most providers: an admin generates the PIN, and the Company ID on the invoice serves as the account number. That autonomy comes with conditions.
An admin for the PIN, the Company ID for the account, Porting Support for international numbers, recording files downloaded before you cancel, and 180 days at most to recover anything you missed. For the rest, from the LOA and CSR to rejection causes, see the porting guide.
Leaving another tool too? Our other port-out guides: leaving Google Voice, leaving Ringover, leaving JustCall, leaving CloudTalk.
