A Pipedrive phone integration is a third-party app that places calls and then logs them in the CRM: a dated activity on the person and the deal, with duration, outcome and often the recording. Pipedrive has had no built-in calling since it retired its Caller feature, so any team that sells by phone on Pipedrive has to pick one.
This comparison is for teams that run their pipeline in Pipedrive and use the phone to prospect. It compares six options on what matters day to day: where the call starts, what lands in Pipedrive, multi-line dialing and real cost. Every price and feature below was checked on vendor websites on November 5, 2026. It builds on our general guide to phone system CRM integration, which covers integration levels and field mapping.
Does Pipedrive still have built-in calling?
No. Pipedrive’s help center, last updated September 3, 2026, says it plainly: Pipedrive does not have a built-in calling integration, and you need to install a calling app from its Marketplace and set it as your default calling app. It lists seven: CloudTalk, Kixie, CallHippo, Aircall, Toky, JustCall and Circleloop.
That was not always the case. Pipedrive used to offer a feature called Caller, for browser calling with call credits. It closed to new customers on October 6, 2022 and was phased out for existing customers through December 31, 2023. On May 31, 2023, Pipedrive announced two advanced integrations with CloudTalk and JustCall as the way forward for calling from the CRM.
Three ways to call remain without a third-party app, all limited:
- The mobile apps for iOS and Android: call a contact from their record over your phone line. Android can log inbound and outbound calls; iOS prompts you to log an outgoing call when it ends.
- Web-to-mobile: click on the desktop, and the call starts on your phone. It is billed on your regular phone bill.
- Callto links: a link that opens whatever softphone is installed on the computer, configured by an admin.
None of these records calls, dials a list automatically or gives the team a shared business number. Fine for occasional calls. Not for a team that prospects.
The two families of Pipedrive phone apps
The seven apps Pipedrive lists, and the many others available, do not do the same job. Before comparing prices, decide which family you are shopping in.
Business phone systems (Aircall, Ringover, CloudTalk, JustCall) replace the company phone line. They take inbound calls, route them through queues and IVR menus, handle business hours and transfers. They also place outbound calls, and often add a dialer as an add-on or in higher tiers. They are the right fit for a team that takes as many calls as it makes: support, inbound sales, front desk.
Outbound dialers (Skipcall, Kixie, plus the dialer add-ons of the above) are built to chain outbound calls. They take a list, dial numbers one after another or several at once, screen out voicemail and only connect the rep to people who answer. They are measured in conversations per hour, not in phone system features.
The comparison table
Pricing checked November 5, 2026, per user per month billed annually.
| Option | Family | Where the call starts | Parallel lines | Entry price with Pipedrive |
|---|---|---|---|---|
| Skipcall | Outbound dialer | In Skipcall | Up to 4 | From $70 (Starter) |
| Kixie | Outbound dialer | In Pipedrive (default calling app) | Up to 4 | Not published |
| CloudTalk | Business phone system | In Pipedrive | Up to 10, paid add-on | Essential plan or above, plus add-on |
| Aircall | Business phone system | In Pipedrive | Not listed (power dialer on Professional) | $30, three-license minimum |
| JustCall | Business phone system | In Pipedrive | Predictive, 10 lines, quote only | $29, two-user minimum |
| Ringover | Business phone system | In Pipedrive | 2 lines, add-on, US, Spain and UK only | See Ringover’s price list |
The sections below cover each option: real strengths, limits, and who it is for.
1. Skipcall: the outbound dialer that updates the deal
Skipcall is B2B phone prospecting software with a power dialer and a parallel dialer of up to 4 lines. Its Pipedrive integration is native: no development, no third-party connector, about five minutes to set up.
How it works. You connect your Pipedrive account from Skipcall. A Pipedrive filter (deals to chase this week, deals with no activity for ten days) becomes a calling session in Skipcall. During the session, each call creates an activity in Pipedrive on the person and on the deal, with duration, outcome, recording, transcript and an AI summary.
The limit to know. Calls start in Skipcall, not from the Pipedrive record. There is no button to call a contact you have open in Pipedrive. That matches the intended use (working a list, not a single contact), but if your reps live in Pipedrive records and call one at a time throughout the day, this is not the right tool.
Strengths. Deal-level logging, so the pipeline reflects what actually happened. AI voicemail detection and pre-recorded voicemail drop. A published price with no seat minimum, with the integration included from the Business VoIP plan and the dialer from the Starter plan, from $70 per user per month billed annually. The 4-line cap is deliberate; we explain why in how many parallel lines to use.
Who it is not for. Teams with heavy inbound volume: Skipcall has no IVR, no call queues and no inbound routing. Teams that want to call from the Pipedrive record. Call centers looking for 10 lines per rep.
2. Kixie: the multi-line dialer that lives inside Pipedrive
Kixie is one of the seven apps Pipedrive’s help center names. It registers as the default calling app and handles click-to-call from Pipedrive, with a screen pop on calls.
What syncs. According to its Pipedrive page, calls, recordings, outcomes and texts log as completed activities on the person, mirrored to the linked organization and deal. A call disposition can trigger a Pipedrive automation that moves the deal stage.
Dialing. The Multi-Line PowerDialer plan dials up to 4 numbers in parallel. You can dial from a filtered list view in Pipedrive. Kixie notes, however, that turning a filter into a managed calling queue is not native: it takes Zapier, the Kixie API or a CSV export.
Limits. Kixie does not publish prices on its pricing page; you need a quote. It is built for North America first, with unlimited minutes to the US and Canada.
Who it is for. A North American team that wants multi-line dialing and click-to-call from Pipedrive in one tool. Our Skipcall vs Kixie comparison covers the differences.
3. CloudTalk: Pipedrive’s announced calling partner
CloudTalk is one of the two advanced integrations Pipedrive announced in 2023. Per that announcement, it supports click-to-call from anywhere in Pipedrive and logs activities, texts, recordings and voicemails in the CRM automatically.
Pricing. CloudTalk’s pricing page showed prices in euros only when we checked, so we do not convert them here. What matters for a Pipedrive team: the Pipedrive integration is not in the entry Starter plan, it starts at Essential. The power dialer is a paid add-on, included only in Expert, which has a three-user minimum. The parallel dialer is another paid add-on, priced higher than the Starter plan itself, with up to 10 lines. Add the plan and the add-on before comparing.
Strengths. A real business phone system (inbound, queues, IVR) and a multi-line dialer under one subscription. An integration Pipedrive itself promotes.
Limits. Cost stacks up with add-ons. Ten lines is beyond the setting we recommend on a B2B list: the extra lines cancel calls from prospects who would have answered.
Who it is for. A team that needs a main line and also prospects. See Skipcall vs CloudTalk.
4. Aircall: the most common team phone system
Aircall is one of the most widely deployed business phone systems among SMBs. Its Pipedrive integration page lists click-to-dial within Pipedrive, automatic logging of calls, texts and WhatsApp messages, and AI call summaries attached to the matching record. It also mentions power dialing through a list loaded from Pipedrive.
Pricing. Aircall’s pricing lists Essentials at $30 and Professional at $50 per license per month billed annually, with a three-license minimum. The power dialer is only in Professional. Real entry cost for a team that wants automatic dialing is therefore $150 per month.
Limits. No multi-line dialing is listed on the pricing page: the power dialer works through numbers in sequence, it does not dial them simultaneously. The three-license minimum weighs on very small teams.
Who it is for. A sales team that both takes and makes calls and wants a proven phone system rather than a volume dialer. See Skipcall vs Aircall.
5. JustCall: broad feature set, multi-line on quote
JustCall is the other partner Pipedrive announced in 2023. Its Pipedrive page describes click-to-call and click-to-text from Pipedrive, and automatic logging of calls, texts and voicemails with notes and dispositions on the contact. Connecting the two tools requires admin access.
Pricing. JustCall’s pricing page lists Team at $29, Pro at $49 and Pro Plus at $89 per user per month billed annually, with a two-user minimum. The power dialer comes with Pro. The predictive dialer, up to 10 lines, is only in the SalesPro offer, priced on quote.
Limits. The pricing page does not say which plan includes Pipedrive: get it confirmed in writing. Multi-line dialing has no public price.
Who it is for. A team that wants phone, SMS and a dialer from one vendor and is fine going through sales for volume dialing. See Skipcall vs JustCall.
6. Ringover: European phone system with a 2-line add-on
Ringover is a French vendor that also sells in the US. Its Pipedrive integration page lists one-click calling from Pipedrive, a screen pop on calls, automatic logging of calls, texts, voicemails and recordings in Pipedrive, and AI summaries through its Empower module.
What to know. Per Ringover’s help center, its parallel dialing add-on is limited to two simultaneous calls and is only available in the US, Spain and the UK. We cover this and the price list in our Ringover review.
Who it is for. A team that wants a well-rated business phone system with solid Pipedrive logging, and whose prospecting stays at one or two lines. See Skipcall vs Ringover.
What to check in a demo
Integration pages all say the same thing: “calls logged automatically in Pipedrive.” The differences show up in the details. Six questions to ask with a shared screen:
- Does the call land on the deal? Not only on the person. A deal with no visible activity gets closed out in pipeline review, even after four attempts.
- In what form? A completed, dated activity with duration and outcome feeds Pipedrive reports. A plain note does not.
- Are unanswered calls logged? Attempts before connect is a management metric. If only connected calls sync, it disappears.
- Are recording and transcript in Pipedrive, or behind a link? Both are defensible, but you should know what a teammate picking up the deal will see.
- Can you start from a Pipedrive filter? Or do you have to export a CSV, which creates a copy that goes stale the next day?
- What does the dialer really cost? Plan, seat minimum, add-ons: add all three before comparing.
To estimate cost per meeting by tool, our cost per meeting calculator runs the math on your own numbers. If you are still torn between a power dialer and multi-line dialing, the which dialer quiz asks the right questions. Pipedrive can also fill phone numbers through its paid Data Enrichment; our review of what CRM native enrichment really returns compares it with five other CRMs.
Do you need click-to-call from the Pipedrive record?
It is often the first thing teams ask for, and not always the right priority. Click-to-call from a record is valuable when you call one specific contact during the day: a scheduled callback, a follow-up after a proposal. It changes almost nothing when you work through forty calls on a list, because opening each record and clicking takes longer than letting a dialer run the list.
Both patterns often coexist on the same team. In that case there are two honest answers: a business phone system that does both (paying for the dialer add-ons), or a dedicated outbound dialer for prospecting, with the Pipedrive mobile app for one-off callbacks.
If you also work with other CRMs, we compared the options for HubSpot, for Salesforce and for Attio.
What to remember
- Pipedrive has had no built-in calling since the end of 2023: you need a third-party app, and Pipedrive’s help center names seven.
- Pick the family first: a business phone system if you take a lot of inbound calls, an outbound dialer if you mostly make them.
- The deciding criterion is whether calls attach to the deal, unanswered attempts included.
- Compare real cost: plan, seat minimum and dialer add-on combined. Kixie does not publish prices, Aircall requires three licenses, CloudTalk charges for the parallel dialer as an add-on.
- Skipcall integrates natively with Pipedrive and updates both person and deal, but calls start in Skipcall, not from the Pipedrive record. Details are on our Pipedrive integration page.
