Skipcall vs Dialpad: which one to choose

The verdict, in three lines

The deciding factor is neither the price nor the length of the feature list: it is the number of communication uses you want to bring together in a single subscription, and the size of your company.

If you are still weighing up several tools and not only these two, the page on alternatives to Dialpad compares eight solutions on the market and sets out the company, the hosting and the reviews for each one.

What Dialpad does better than us

Four areas where the choice is not up for debate. Knowing them before you buy avoids a project that derails in month three.

What Skipcall does better than Dialpad

The same exercise the other way round, and verifiable in the same way: four areas where the gap works in our favour.

Two families of tools, and only one that covers both

Most companies that prospect end up with two subscriptions: a telephony tool for everyone, a dialler for the sales team. That is the real hidden cost of this market, and it appears on no price list.

In practice: at Skipcall, a €15 licence is enough to equip someone who simply needs a business number, an app and the ability to take calls. The sales reps who prospect take a plan from €75, with parallel dialling. Same tool, same directory, same invoice, and no extra catalogue to subscribe to in order to get a dialler.

What you think you are buying, and what you actually need in order to dial

This is the most misunderstood point in the Dialpad price list, and the one that changes a sales team's budget. The dialler is not part of the telephony plans: it requires a licence from the sales catalogue, which is sold separately. Here are the four ranges, their scope and their price.

Between the entry telephony plan at Dialpad, at $15, and the automated campaign dialler, at $150, the price per licence is multiplied by ten. The difference is not about voice quality or how rich the software is: it is about what you have to subscribe to in order to make calls in series, and about how many attempts fit into an hour of work. That is what the next table puts into figures.

A typical day, hour by hour

Same sales rep, same list, same working hours. Only the dialling mode changes.

Assumptions on show: four working slots, an answer rate of 3% on sequential dialling, the upper bound of our published range of 2% to 3%, and 8% on parallel dialling. These are the figures published by Skipcall, applied to dialling modes and not to brands. The detail is in the 'Method and sources' section, further down.

The one table that settles it: the cost per conversation

Comparing two licence prices teaches you nothing when the two tools do not dial the same way. What counts is what one conversation obtained costs. Here is the calculation, based on the typical day above and twenty working days a month. On the Dialpad side, the licence used is the cheapest one that gives access to a dialler.

The Skipcall licence costs more, and yet the conversation comes out cheaper. That is the whole gap between a subscription price and a cost of use. The Skipcall plan used here is the one whose quota really covers the projected volume: at this pace, the 400 conversations of Starter and the 1,000 of Intermediate would be exceeded. The next section explains how to pick the right tier. On the Dialpad side, the calculation uses the Sell licence alone, without adding the telephony catalogue: that is the assumption most favourable to the vendor.

Amounts excluding tax, in each vendor's billing currency, without conversion. The Dialpad price is the one for annual billing; on monthly billing, Sell Essentials is advertised at $49.

Our plans come with a conversation quota. Here is the one that suits you

Skipcall caps the number of conversations on three of its four plans. Better to explain it clearly: picked badly, the plan becomes the real hidden cost.

Any conversation longer than ten seconds is counted. Calls under ten seconds, answering machines and invalid numbers consume nothing. No licence minimum: one licence is enough. The list of countries you can call is on the pricing page.

Our artificial intelligence serves the sales rep, it does not replace them

This is the fundamental difference between Skipcall and part of the market, in both directions: we put in more of it than the tools that have none, and we refuse to put it where others place it.

The detail, criterion by criterion

Dialpad scope recorded from the vendor's public pages on 3 September 2026. A cell reading 'not stated on the pages cited' means the information does not appear there, not that the feature is missing. Plans change: check the vendor's pricing page before you decide.

Method and sources

A comparison published by one of the two vendors is only worth something if its method can be checked. Here is where every figure on this page comes from, including what it does not prove.

• Dialpad, product information page · scope and prices of the four ranges, consulted on 3 September 2026
• Dialpad, Powerdialer documentation · licence required and how it works
• Dialpad, campaign dialler documentation · plan required, lines per agent
• Skipcall pricing · public price list, conversation quotas and countries covered
• How parallel dialling works · origin of the answer rates used here

Frequently asked questions