Skipcall vs Koncert: which one to choose

The verdict, in three lines

The deciding factor is neither the price nor the length of the feature list: it is the size of your organisation, and what the colleagues who do not prospect are doing while your sales reps call.

Skipcall targets organisations with fewer than a hundred employees: a team that prospects, and colleagues who simply need a number and to receive their calls. Above that, telephony becomes a project in its own right, with several sites, reception rules and contractual service levels, and an inbound specialist will be better placed.

What Koncert does better than us

Four areas where the choice is not up for debate. Knowing them before you buy avoids a project that derails in the third month.

What Skipcall does better than Koncert

The same exercise the other way round, and verifiable in the same way: four areas where the gap works in our favour.

Two families of tools, and only one that covers both

Most organisations that prospect end up with two subscriptions: a telephony tool for everyone, a dialler for the sales team. That is the real hidden cost of this market, and it appears on no price list.

In practice: at Skipcall, a €15 licence is enough to equip someone who simply needs a business number, an app and the ability to receive calls. The sales reps who prospect take a plan from €75, with parallel dialling on four lines. Same tool, same directory, same invoice. A specialised dialler covers outbound prospecting remarkably well, but leaves the rest of the organisation to be equipped elsewhere.

Everything comes down to the dialling mode

Sequential, parallel, agent assisted, predictive: four close words, four different machines, and a vocabulary the market is happy to keep blurred. Here is what each mode actually does, and who offers it.

None of these modes is good or bad in itself: each answers a need, and each carries its own obligations. Skipcall has chosen to offer only two, the power dialler and parallel dialling on four lines, because those are the ones that serve a team of a few sales reps without making it carry the risk of an abandoned call. The next table puts numbers on what changes when you move from sequential to parallel.

A typical day, hour by hour

Same sales rep, same list, same working hours. Only the dialling mode changes.

Assumptions shown: four working slots, a pick up rate of 3% for sequential dialling, the top of our published range of 2 to 3%, and 8% for parallel dialling. These are the figures published by Skipcall, applied to dialling modes and not to brands. Since both tools offer parallel dialling, the right hand column holds for either one: it is the left hand column that a team leaves behind when it stops dialling one number after another. The detail is in the section on method and sources, further down.

The cost per conversation, and what Koncert does not publish

What matters is not the price of a licence, it is what one conversation obtained costs. The calculation needs two figures: a volume and a price. We have the volume, it comes from the typical day above and from twenty working days a month. The price, Koncert does not publish.

Pricing on request is neither a flaw nor an advantage in itself: it is a commercial choice, and a common one on the American market. It does have one practical consequence: you cannot work out your cost per conversation before entering a sales cycle. On the Skipcall side, the calculation is done before any exchange, and the plan used here is the one whose quota actually covers the projected volume: at this pace, the Starter and its 400 conversations would be exceeded in the second week. The next section explains how to pick the right tier.

Skipcall amounts excluding tax, billed monthly. No amount is estimated on the Koncert side: the vendor publishes none, and an invented estimate would be worthless.

Our plans include a conversation quota. Here is the one that suits you

Skipcall applies a quota on three of its four plans, and displays it. It is worth explaining clearly: badly chosen, the plan becomes the real hidden cost.

Any conversation longer than ten seconds is counted. Calls under ten seconds, voicemail and invalid numbers consume nothing. Included SMS volumes range from 100 to 1,000 a month depending on the plan, and are unlimited on the Expert. The list of countries you can call is on the pricing page.

Our artificial intelligence serves the sales rep, it does not replace them

That is the fundamental difference between Skipcall and part of the market, in both directions: we put more of it in than the tools that have none, and we refuse to put it where others place it.

The detail, criterion by criterion

Koncert scope recorded on koncert.com on 3 September 2026, pricing, diallers and FAQ pages. The wording “not documented” means the feature is not described publicly at that date, not that it is absent from the product: ask for it in a demo. Offers change, check the vendor page before you decide.

Method and sources

A comparison published by one of the two vendors is only worth something if its method can be checked. Here is where every figure on this page comes from, including what it does not prove.

• Koncert, pricing page · seven plans, no price shown · accessed on 3 September 2026
• Koncert, diallers page · the four dialling modes on offer
• Koncert, FAQ · default number of lines, integrations, recording and transcription
• Skipcall pricing · public price list, conversation quotas and countries covered
• How parallel dialling works · where the pick up rates used here come from
• CNIL, telephone prospecting · informing people and the right to object, French regulator, in French
• 47 CFR 64.1200, US federal rules · the 3% cap on abandoned calls and the two second rule
• Telephone prospecting in France since 11 August 2026 · the shift to prior consent for consumers, in French

Frequently asked questions