---
title: "Plans and quotas: what's included | Skipcall"
description: "The four Skipcall plans (Expert, Intermediate, Starter, VoIP), their conversation, text and phone number quotas, and how to manage your licenses."
url: https://skipcall.io/en/help/plans-and-quotas
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

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Account and billing

# Plans and quotas: what's included

The four Skipcall plans (Expert, Intermediate, Starter, VoIP), their conversation, text and phone number quotas, and how to manage your licenses.

Updated on October 27, 2026

Skipcall offers four plans: **EXPERT**, **INTERMEDIATE**, **STARTER** and **VOIP**. Every active user needs a license, and each license comes with its own quota of conversations, text messages and automations.

Prices aren’t listed here. Check the [pricing page](https://skipcall.io/en/pricing), or the **Settings > Licenses** screen in the app, which shows the prices that apply to your account.

## Quotas by plan

| Plan | Conversations | Texts | Numbers listed | Parallel dialer (×4) |
| - | - | - | - | - |
| EXPERT | Unlimited | 1,000 | 2 | Yes |
| INTERMEDIATE | 1,000 | 500 | 1 | Yes |
| STARTER | 400 | 200 | 1 | Yes |
| VOIP | 150 | 100 | 1 | No |

The EXPERT, INTERMEDIATE and STARTER plans also include 100 automations per license. An automation is a voicemail dropped on an answering machine, or a text sent automatically by a sequence. For the VOIP plan, check the plan card in **Settings > Licenses** or ask the Skipcall team.

The numbers listed above appear on the plan cards. To get a number, an extra number or a number in another country, contact the Skipcall team through the chat. There’s no screen to buy a number.

## What’s included

According to the in-app plan comparison (the **Compare plans** link in **Settings > Licenses**), all four plans include:

- call transcripts and AI call summaries;
- phone number enrichment;
- the mobile app and the web app;
- API access;
- the HubSpot, Pipedrive, Salesforce and Attio integrations.

EXPERT, INTERMEDIATE and STARTER also include the power dialer, the parallel dialer (up to 4 simultaneous calls), task management, the pre-CRM and team workspaces.

For a line-by-line view of the VOIP plan, open **Compare plans** or ask the Skipcall team.

## How quotas are counted

- **Per license**: each license has its own counters (calls, texts, automations). You’ll find them in **Settings > Usage**, one row per license, assigned or available.
- **For the current cycle**: counters show usage for your current billing cycle.
- **At a glance**: in the profile menu (your name, bottom left), hover over the three usage icons to see the calls, texts and automations used against your quota.

Need more? You can buy [credits](https://skipcall.io/en/help/credits) individually, with no minimum, or move to a higher plan.

## Billing rules

- **One license per active user.** Licenses form a pool at the organization level (the **Current pool** block on the **Licenses** screen) and are assigned member by member in **Settings > Members**, in the **License** column. A member without a license shows as **Deactivated**.
- **Three billing cycles**: **Monthly**, **Quarterly** and **Annual**. On quarterly and annual billing, the whole cycle is billed upfront. Your savings are shown under each plan’s price.
- **Mixing plans**: each plan card has its own counter, so in principle you can hold licenses from different plans in the same pool.
- **Promo codes**: accepted when you buy licenses and credits.
- **Custom plans**: the **Licenses** screen says “Looking for a custom plan? Contact us.”

## Add licenses

1. Go to **Settings > Licenses**.
2. Stay on the tab for your current billing cycle. The **−** and **+** buttons only work on that tab.
3. On the plan card, click **+** as many times as you need.
4. Check the summary (amount due today and new recurring amount). Enter a promo code if you have one.
5. Click **Confirm and pay**.
6. Assign the new licenses in **Settings > Members**, in the **License** column. See [Members, roles and licenses](https://skipcall.io/en/help/members-roles-licenses) for details.

## Change your billing cycle (for example, switch to annual)

1. Go to **Settings > Licenses**.
2. Pick the **Quarterly** or **Annual** tab.
3. Check the summary. The **Current cycle credit** line deducts the unused part of your current cycle. Hover over it to see how it’s calculated.
4. Click **Change cycle**.

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## In the same topic

[Manage your account: profile, password, language Update your name and email, reset your password, switch the app language, add your personal number and set up your microphone and speakers.](https://skipcall.io/en/help/my-account) [Credits: balances, usage and purchases The four types of Skipcall credits (connected calls, texts, enrichment, automations), where to track how they're used and how to buy more.](https://skipcall.io/en/help/credits) [Invoices and payment Download your invoices, update your credit card, edit your billing details and retry a failed payment in Skipcall. Step-by-step instructions.](https://skipcall.io/en/help/invoices-and-payment) [Install the Skipcall mobile app The Skipcall mobile app is available on iOS and Android, with calls, texts and voicemail. Here's how to download it from the web app in a few clicks.](https://skipcall.io/en/help/mobile-app)