---
title: "Invoices and payment | Skipcall"
description: "Download your invoices, update your credit card, edit your billing details and retry a failed payment in Skipcall. Step-by-step instructions."
url: https://skipcall.io/en/help/invoices-and-payment
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

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Account and billing

# Invoices and payment

Download your invoices, update your credit card, edit your billing details and retry a failed payment in Skipcall. Step-by-step instructions.

Updated on October 27, 2026

Invoices, your credit card and your billing details are managed at the organization level, in the **Settings** window (click your name in the bottom-left corner, then **Settings**).

## Download an invoice

1. Click your name in the bottom-left corner, then **Settings**.
2. Open **Invoices**. The screen is titled **Payment history**.
3. Find the row you need and click **Download**.

Each row shows the payment type and its status.

| Type | What it is |
| - | - |
| **Subscription** | The recurring charge for your licenses. |
| **License purchase** | A purchase of additional licenses. |
| **Credits** | A credit purchase. |
| **Team creation** | A payment normally tied to creating a workspace. |

| Status | What it means |
| - | - |
| **Paid** | The payment went through. The **Download** button is active and the row usually carries an invoice number (such as INV-00697). |
| **Failed** | The payment didn’t go through. No invoice is issued. |
| **Expired** | In principle, a payment that was started but never completed. No invoice is issued. |

## Update your credit card

Payments are made by card.

1. Go to **Settings > Payment method**.
2. Check the card on file: brand, last 4 digits, expiration date and **Valid** badge.
3. Click **Update card** and enter your new card.

## Edit the address or tax details on your invoices

1. Open **Settings**, then the **Information** tab under **COMPANY**.
2. Click **Edit**.
3. Update the fields you need: company name, company registration number (**SIRET**), **VAT number**, address, ZIP code, city, country.
4. Check the **Billing email**: that’s the address your invoices are sent to.
5. Save.

## A workspace shows “Failed”

The last payment for this workspace didn’t go through. Its card displays “The last payment for this workspace failed. Try again to reactivate billing.” The reason isn’t shown on screen.

1. Check your card in **Settings > Payment method** and update it if needed.
2. Open the switcher at the top of the left-hand menu and choose **All my workspaces**.
3. On the workspace’s card, click **Retry payment**.

If the payment fails again, contact the Skipcall team through the chat.

## FAQ

### Where do I enter a promo code?

In the **PROMO CODE** field on the **Settings > Licenses** screen, or the **Promo code** field on the credit purchase screen. Then click **Apply**.

### I want to dispute an invoice.

Contact the Skipcall team through the chat and include the invoice number.

### I’d like a custom plan.

The **Settings > Licenses** screen says “Looking for a custom plan? Contact us.” You can also reach the team through the chat.

### How do I switch to annual billing?

Go to **Settings > Licenses**, pick the **Annual** tab, then click **Change cycle**. The full steps are in [Plans and quotas](https://skipcall.io/en/help/plans-and-quotas). Prices for each cycle are on the [pricing page](https://skipcall.io/en/pricing).

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## In the same topic

[Manage your account: profile, password, language Update your name and email, reset your password, switch the app language, add your personal number and set up your microphone and speakers.](https://skipcall.io/en/help/my-account) [Plans and quotas: what's included The four Skipcall plans (Expert, Intermediate, Starter, VoIP), their conversation, text and phone number quotas, and how to manage your licenses.](https://skipcall.io/en/help/plans-and-quotas) [Credits: balances, usage and purchases The four types of Skipcall credits (connected calls, texts, enrichment, automations), where to track how they're used and how to buy more.](https://skipcall.io/en/help/credits) [Install the Skipcall mobile app The Skipcall mobile app is available on iOS and Android, with calls, texts and voicemail. Here's how to download it from the web app in a few clicks.](https://skipcall.io/en/help/mobile-app)