---
title: "Enrich your contacts (email and phone) | Skipcall"
description: "Automatically find the missing email address or phone number for your contacts. Credits are only charged when the search succeeds."
url: https://skipcall.io/en/help/enrich-contacts
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

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Contacts

# Enrich your contacts (email and phone)

Automatically find the missing email address or phone number for your contacts. Credits are only charged when the search succeeds.

Updated on October 27, 2026

Enrichment automatically looks up the email addresses and phone numbers your contacts are missing. It uses enrichment credits, which are only charged when the search actually finds the data.

## Three ways to start an enrichment

- **From the Contacts table**: a contact with no phone number shows an **Enrich** button in place of the number, in the **Phone 1** column.
- **From the contact record**: when the email is missing, the **Email** field shows an **Enrich** button.
- **For several contacts**: check them, then click **Enrich contacts** in the selection bar. The same button is available in a sequence’s selection bar.

## Run the enrichment

1. Use one of the buttons above. The enrichment window opens and shows how many contacts you picked.
2. Under **Which data do you want to enrich?**, check **Email addresses**, **Phone numbers**, or both.
3. Click **Start enrichment**.

To enrich a whole list, filter your contacts first, check one row, then click **Select the N contacts** before **Enrich contacts**. See [search, filter and sort your contacts](https://skipcall.io/en/help/filter-sort-contacts).

## Which contacts can be enriched?

A contact is eligible if it has:

- a **first name**;
- a **last name**;
- a **LinkedIn URL** or a **company name**;
- and it’s missing the data you asked for.

If none of the selected contacts meet these conditions, Skipcall tells you that no selected contact is eligible: they either already have the requested data or are missing required fields (first name, last name, and LinkedIn URL or company name).

When that happens, fill in the missing fields from the contact record (**Edit**), or uncheck the data the contact already has, then try again.

## What it costs

You can buy enrichment credits in **Settings > Credits**, with no minimum purchase. Current rates are listed on the [pricing page](https://skipcall.io/en/pricing) and in that screen of the app, which is always the reference. See also [credits](https://skipcall.io/en/help/credits).

## Track your enrichments

1. Open the profile menu (bottom left), then **Settings > Credits**.
2. In the **Enrichment** balance, check the **Usage** history: each line shows the date, the type (**Debit** or **Top-up**), the quantity, the member and the detail (for example **Enrichment** or **Enrichment refund**).
3. Click **See details** to open the enrichment operations window. For each contact, it shows the data searched (**Email**, **Phone**), the result and the **Credits used** (0 if nothing was found).

## Common questions

### Enrichment won’t accept my contacts

They already have the data you asked for, or they’re missing the first name, the last name, or both the LinkedIn URL and the company name. Fill in those fields and try again.

### Am I charged if nothing is found?

No. When a search fails, the credits are refunded automatically and an **Enrichment refund** line appears in your usage history.

### I can’t text a contact

If the contact is grayed out with a “no SMS number” label, their record has no usable number. Add one (record > **Edit**) or run a phone enrichment.

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## In the same topic

[Import contacts from a CSV file Bring your contacts into Skipcall in two steps: upload your CSV file, map each column to a field, then follow the import progress.](https://skipcall.io/en/help/import-contacts-csv) [Add a contact manually Create a single contact in Skipcall from the Manual import tab, then add their email from the contact record, since the form has no email field.](https://skipcall.io/en/help/add-contact-manually) [The contact record: details, tasks and notes Get to know the Skipcall contact record: its five tabs, how to edit a contact's details, notes that save as you type, and tasks.](https://skipcall.io/en/help/contact-record) [Search, filter and sort your contacts Find contacts fast in Skipcall: search, filter by field, sort columns, choose which columns to show, and select every matching contact.](https://skipcall.io/en/help/filter-sort-contacts)