---
title: "Call a number with the dialpad | Skipcall"
description: "Use the Skipcall dialpad to call or text any number, and choose which of your Skipcall numbers the other person will see."
url: https://skipcall.io/en/help/dialpad
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

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Calls, SMS and voicemail

# Call a number with the dialpad

Use the Skipcall dialpad to call or text any number, and choose which of your Skipcall numbers the other person will see.

Updated on October 27, 2026

To call a number that isn’t part of a sequence, use the **Dialpad**: a dialer you open from the bottom of the left menu. You can also use it to text the number you typed.

## Open the dialpad

Click **Dialpad** at the bottom of the left menu. A floating panel with a green header opens. To close it, click the cross in the panel’s top-right corner.

## Place a call

1. Open the **Dialpad**.
2. At the top of the panel, pick the Skipcall number you want to call from in the drop-down. That’s the number the other person will see.
3. Type the number you want to call, using your keyboard or the keypad.
4. Click the phone icon in the green circle to start the call.

## What’s in the panel

- **Your caller number**, at the top: the list shows the Skipcall numbers assigned to you.

- **The input field**: it accepts digits plus the **\***, **#**, and **+** signs.

- **The keypad**: keys 0 to 9 (with their letters), **\***, and **#**.

- **Three icons without labels**, below the keypad:

  - the message bubble, to text the number you typed;
  - the phone in the green circle, to call;
  - the backspace arrow, to delete the last character.

## Send a text from the dialpad

1. Open the **Dialpad**.
2. Type the recipient’s number.
3. Click the message bubble icon.

From there, it works just like the SMS module. See [send an SMS](https://skipcall.io/en/help/send-an-sms).

## FAQ

### The caller number list is empty

The dialpad only offers the Skipcall numbers assigned to you. An admin can assign one in **Settings > Assigned numbers** or in **Configuration > Phone Numbers**. If there’s no free number left, reach out to the Skipcall team through the chat. See [phone numbers](https://skipcall.io/en/help/phone-numbers).

### The other person can’t hear me, or I can’t hear them

Check your microphone and speaker in **Settings > Audio settings**, then click **Test**. Full details are in [audio issues](https://skipcall.io/en/help/audio-issues).

### I can’t make any calls at all

Several settings come into play: license, workspace access, assigned number, microphone. Follow the checklist in [this article](https://skipcall.io/en/help/rep-cannot-call).

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## In the same topic

[View your call log Find your inbound and outbound calls in the Calls menu, call back a missed call, and save an unknown number as a new contact.](https://skipcall.io/en/help/call-log) [Understand call statuses Connected, Voicemail, Missed, Country errors: what each call status means and how it maps to the Call status filter in your sequences.](https://skipcall.io/en/help/call-statuses) [Send an SMS to a contact Text your contacts from the SMS module, a contact record, or the dialpad, and keep track of your conversations and unread messages.](https://skipcall.io/en/help/send-an-sms) [Listen to your voicemails The Voicemail menu collects the messages callers leave you, with an audio player and an automatic written transcript when one is available.](https://skipcall.io/en/help/voicemail)