--- title: "Contacts: frequently asked questions | Skipcall" description: "Answers to common questions about Skipcall contacts: CSV import, duplicates, email, multiple numbers, exporting, enrichment and sequences." url: https://skipcall.io/en/help/contacts-faq language: en last_updated: 2026-10-27 --- [Help center](https://skipcall.io/en/help) Search articles: CSV import, parallel dialer, HubSpot… Contacts # Contacts: frequently asked questions Answers to common questions about Skipcall contacts: CSV import, duplicates, email, multiple numbers, exporting, enrichment and sequences. Updated on October 27, 2026 Here are answers to the questions we hear most often about the **Contacts** screen. For full walkthroughs, follow the links to the detailed articles. ## Importing and creating contacts ### What file format can I import? A CSV file. From Excel or Google Sheets, use **Save as** or **Download** and pick CSV, then import it through **Add contacts** > **CSV import**. See [import contacts from a CSV file](https://skipcall.io/en/help/import-contacts-csv). ### My columns don’t match Skipcall’s fields In the second step of the import, map each column by hand in **Choose a field**. For data with no match, create a custom field with **New +**, or choose **Do not import**. ### How do I avoid duplicates when importing? Map the **Last name**, **First name** and **Company** columns. The import screen says these three fields are used to merge duplicates automatically, so existing contacts should be updated instead of created again. ### I have duplicates after an import For future imports, make sure all three columns are mapped. For duplicates that already exist, contact the Skipcall team through the chat. ### Some contacts weren’t imported Check your column mapping, especially **Phone 1**, and make sure numbers use international format (+33…). If it keeps happening, contact the Skipcall team through the chat and attach your file. ### A contact has several numbers. How do I keep them all? - When importing: map the first column to **Phone 1**, and **Phone 2** becomes available for the next one. - On an existing record: **Edit** > the **+** button next to the phone number. - In manual import: **Add a phone**. ### Where do I enter the email in manual import? You can’t: that form has no email field. Create the contact, then open their record > **Edit** > **Email** > **Save**. See [add a contact manually](https://skipcall.io/en/help/add-contact-manually). ### Can I import my contacts from HubSpot? If HubSpot is connected to your workspace, you can create a sequence straight from a HubSpot list: **Sequences** > **Create a sequence** > **HubSpot** source. If HubSpot isn’t connected, Skipcall lets you know and shows a **Connect HubSpot** button. See [connect HubSpot](https://skipcall.io/en/help/connect-hubspot). ## Organizing and finding contacts ### How do I select all my contacts, not just the current page? Check one row (or the header checkbox), then click **Select the N contacts** in the selection bar. N is the number of contacts matching your current search and filters, or your whole base if there are none. ### How do I show the Job title or Country column? Click the unlabeled icon at the end of the table header. In the **Columns** panel, turn on that column’s toggle. See [search, filter and sort your contacts](https://skipcall.io/en/help/filter-sort-contacts). ### Where are my notes about a contact? Contact record > **Notes** tab. Notes save automatically, and the **⋮** menu lets you pin or delete them. See [the contact record](https://skipcall.io/en/help/contact-record). ### How do I add contacts to an existing sequence? Check the contacts > **Add to a sequence** > pick the sequence > **Add to sequence**. ### How do I export my contacts? The **Contacts** screen has no export button. There is, however, an **Export to CSV** button in the header of every sequence, so you can normally put the contacts you need into a sequence and export it from there. If you have the Member role and don’t see that button, an admin can normally turn it on for you in **Configuration > Permissions** (the **Configuration** button in the left menu), with **Allow members to export from a sequence**. ## Enrichment and prospect preferences ### Enrichment won’t accept my contacts A contact needs a first name, a last name, and either a LinkedIn URL or a company name, and must be missing the data you’re looking for. Fill in those fields and try again. See [enrich your contacts](https://skipcall.io/en/help/enrich-contacts). ### Am I charged if enrichment finds nothing? No. Credits are only charged for successful enrichments. If a search fails, they’re refunded automatically (you’ll see an **Enrichment refund** line in **Settings > Credits**). ### I can’t text a contact If they’re grayed out with a “no SMS number” label, their record has no usable number. Add one (record > **Edit**) or run a phone enrichment. ### A prospect asked not to be called again Open their record > **Edit** > check the box saying the contact doesn’t want to receive calls > **Save**. For details on exactly how that box applies to your sequences and calls, contact the Skipcall team through the chat. Was this article helpful? ## In the same topic [Import contacts from a CSV file Bring your contacts into Skipcall in two steps: upload your CSV file, map each column to a field, then follow the import progress.](https://skipcall.io/en/help/import-contacts-csv) [Add a contact manually Create a single contact in Skipcall from the Manual import tab, then add their email from the contact record, since the form has no email field.](https://skipcall.io/en/help/add-contact-manually) [The contact record: details, tasks and notes Get to know the Skipcall contact record: its five tabs, how to edit a contact's details, notes that save as you type, and tasks.](https://skipcall.io/en/help/contact-record) [Search, filter and sort your contacts Find contacts fast in Skipcall: search, filter by field, sort columns, choose which columns to show, and select every matching contact.](https://skipcall.io/en/help/filter-sort-contacts)