---
title: "Listen to your call recordings | Skipcall"
description: "Find your recorded calls in the Recordings menu: filter by member or sequence, play the audio, and read the AI summary and transcript of each call."
url: https://skipcall.io/en/help/call-recordings
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

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Recordings and AI

# Listen to your call recordings

Find your recorded calls in the Recordings menu: filter by member or sequence, play the audio, and read the AI summary and transcript of each call.

Updated on October 27, 2026

The **Recordings** menu brings together your workspace’s recorded calls, each with its audio, an AI-written summary, and the transcript. It’s handy for coaching, picking up an account, or double-checking what was agreed with a customer.

## Turn on call recording

Recording is set workspace by workspace:

1. From the workspace you want, click **Configuration** in the left menu.
2. Open the **Permissions** tab.
3. Turn on **Enable recordings**.

The **Permissions** tab is only available through the **Configuration** button in the left menu, from inside the workspace itself (not from the “All my workspaces” view).

## The recordings list

In the left menu, click **Recordings**. Each row shows:

- **Contact** and **Date** (both sortable);
- **Member**: the member on the call;
- **Tags**, **Company**, and **Sequence**;
- **Direction** (Outbound or Inbound) and **Duration**.

The **Columns** button lets you pick which columns are shown.

### Filter and search

The search field accepts a name, a phone number, and more. The **Filters** button offers **Date**, **Sequence name**, **Duration**, **Tag name**, and **Member**.

For example, to listen to one rep’s calls on a sequence: **Filters** > **Member**, then **Sequence name**. Only recorded calls appear here; for call volumes and statuses, use the **Statistics** page instead. See [Analytics dashboard](https://skipcall.io/en/help/analytics-dashboard).

## Recording details

Click a row to open **Recording details**:

| Section | What’s in it |
| - | - |
| **Audio recording** | Duration, playback bar, **Stop**, **Play**, and **Restart** buttons, and a playback counter. |
| **Call summary** | A few sentences written by AI, with a **Copy summary** button. |
| **Call transcript** | An expandable section with the full text and a copy button. |
| Contact record | The **Information**, **Tasks**, **Sequences**, **Calls**, and **Notes** tabs, so you can act without leaving the screen. |

The summary and transcript are covered in [AI summary and call transcript](https://skipcall.io/en/help/ai-summary-transcript).

## FAQ

### My calls aren’t being recorded

Check that **Enable recordings** is on under **Configuration > Permissions** for the workspace. The setting is per workspace: if you have several, check the one where the calls were made.

### Are calls that hit voicemail recorded too?

Yes. Their summary then describes the voicemail greeting, which is expected.

### Can I delete a recording?

When you check one or more rows (or **Select all**), the selection bar shows a **Delete** button. If you have any questions about deleting recordings, reach out to the Skipcall team through the chat before using it.

### Do I need to tell the people I call that they’re being recorded?

Turning on recording is your company’s choice, workspace by workspace. For any legal question about informing the people you call, reach out to the Skipcall team through the chat.

### Where do I find the recording of a call from the call log?

In the **Recordings** menu, which holds the audio, AI summary, and transcript. See also [Call log](https://skipcall.io/en/help/call-log).

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## In the same topic

[AI summary and call transcript Every call recorded in Skipcall gets an AI-written summary and a full transcript. Here's where to read them, how to copy them, and how to turn them on.](https://skipcall.io/en/help/ai-summary-transcript)