---
title: "Fix audio issues (microphone, sound, ringer) | Skipcall"
description: "The other person can't hear you, you can't hear the ringer, or an audio device alert keeps popping up? Here's how to set your microphone and audio outputs."
url: https://skipcall.io/en/help/audio-issues
language: en
last_updated: 2026-10-27
---
[Help center](https://skipcall.io/en/help)

Search articles: CSV import, parallel dialer, HubSpot…

Troubleshooting

# Fix audio issues (microphone, sound, ringer)

The other person can't hear you, you can't hear the ringer, or an audio device alert keeps popping up? Here's how to set your microphone and audio outputs.

Updated on October 27, 2026

Most sound problems can be fixed in **Audio settings**, where you choose your microphone, speaker and ringer output, each with a **Test** button.

## Where to find audio settings

There are three ways in:

- **Profile menu > Settings > Audio settings**: the most complete option (click your name in the bottom-left corner);
- the **headset button** in a sequence;
- the “New audio device detected” notification, with its **Use** link, which appears when you plug in a headset or microphone.

## Available settings

**Microphone tab**

- the device in use (**System default** by default);
- **Input volume**, adjustable with a slider;
- the **Test** button.

**Speaker tab**

- the output device (**System default** by default);
- **Speaker volume**;
- **Ringer speaker**: **Same as speaker** by default, or a different output. For example, you can have your computer speakers ring while you’re wearing a headset;
- the **Test audio output** section, with its **Test** button.

## The other person can’t hear me

1. Go to **Settings > Audio settings**, **Microphone** tab.
2. Make sure the right device is selected (your headset rather than the built-in mic, for example).
3. Check the **Input volume**.
4. Click **Test**.
5. If you just plugged in a headset, click **Use** in the “New audio device detected” notification.

## I can’t hear incoming calls ring

The ringer output is normally the culprit.

1. Go to **Settings > Audio settings**, **Speaker** tab.
2. Under **Ringer speaker**, pick an output you can hear, such as your computer speakers.
3. Click **Test**.

## I can’t hear the other person

1. Go to **Settings > Audio settings**, **Speaker** tab.
2. Check the output device and the **Speaker volume**.
3. Click **Test** under **Test audio output**.

## The “New audio device detected” notification keeps popping up

It appears every time your audio device changes: Bluetooth headset, built-in mic and so on. You have two options:

- click **Use** to switch to that device;
- or ignore it: it goes away on its own after about ten seconds.

## A button in the top-right corner disappeared

While it’s on screen, the “New audio device detected” notification can hide the buttons in the top-right corner, such as **Filters**, **Add contacts** or **Create a task**. Wait about ten seconds or click **Use**, and the buttons come back.

## Still having trouble?

If the sound still doesn’t work even though your microphone and outputs are set correctly, check service status at [status.skipcall.io](https://status.skipcall.io/), then contact the Skipcall team through the chat. If the rep can’t make calls at all, follow the [A sales rep can’t make calls](https://skipcall.io/en/help/rep-cannot-call) checklist instead.

Was this article helpful?

## In the same topic

[A sales rep can't make calls: what to check Active account, workspace access, assigned number, microphone, call status, quota: six checks to get a sales rep calling again in Skipcall.](https://skipcall.io/en/help/rep-cannot-call) [Error messages and alerts: what to do What Skipcall's error messages, banners and alerts mean (CRM, enrichment, texts, payments, connection) and what to do about each one.](https://skipcall.io/en/help/error-messages) [Troubleshooting FAQ Contacts missing from a sequence, a teammate you can't find, a CRM that stopped syncing, zero leads, duplicates: answers to the most common roadblocks.](https://skipcall.io/en/help/troubleshooting-faq)