---
title: "Read the Analytics dashboard | Skipcall"
description: "Understand Skipcall's Analytics screen: filter by date range, member and sequence, and read call statuses, leads and conversion rates."
url: https://skipcall.io/en/help/analytics-dashboard
language: en
last_updated: 2026-10-27
---
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Tasks and analytics

# Read the Analytics dashboard

Understand Skipcall's Analytics screen: filter by date range, member and sequence, and read call statuses, leads and conversion rates.

Updated on October 27, 2026

The **Analytics** screen sums up your workspace’s phone activity over a date range: call volume and duration, breakdown by status, contacts not yet reached, leads and conversion rates.

## Pick the date range, member and sequence

The filters sit at the top of the screen.

- **Date range**: the last 7 days by default. Choose your dates in the **From** / **To** calendar, or use a shortcut (**Today**, **Yesterday**, **Last week**, **Last month**, **Last 3 months**, **Last 12 months**, **Current month**), then click **Apply**.
- **Member**: **All members** or one specific member, with a search box. As an admin, you can view the whole team or a single rep.
- **Sequence**: **All sequences** or just one, searchable by name.

To compare several workspaces, open the switcher at the top of the left menu > **All my workspaces** > **Analytics**, then filter by workspace.

## The dashboard blocks

- **Call statistics**: total call duration, number of calls, and a colored bar that breaks calls down by status, with the count for each one.
- **Not contacted**: **No status** and **Canceled calls**. **No status** normally counts the contacts in your sequences that haven’t received any call status yet (not every contact in your base that was never called).
- **Call performance**: **Connected**, **Leads**, **Conversion on connected** and **Conversion on calls** (as percentages).
- **Number of calls**: a daily bar chart, stacked by status.
- **Leads**: a separate chart on the right showing leads for the period.

## What each status means

Click the **ⓘ** icon in the **Call statistics** block to open the status definitions. Here’s what the app says:

- **Connected**: you were put through and the conversation took place.
- **Voicemail**: the call went to voicemail.
- **Busy**: the line was busy and voicemail wasn’t reached.
- **No answer**: the call rang with no answer.
- **Missed**: an incoming call the agent didn’t pick up in time.
- **Canceled**: hung up while ringing, before the conversation started.
- **Number errors**: the number is invalid or unreachable.
- **Country errors**: the country isn’t allowed for your calls.
- **Failed calls**: a technical error prevented the call.

In a sequence, the **Call status** filter uses similar labels: **Connected**, **Voicemail**, **Busy**, **No answer**, **Missed call**, **Canceled**, **Invalid number**, **Error**, plus **No status**. See [call statuses](https://skipcall.io/en/help/call-statuses).

## How to read the rates

Going by their names, **Conversion on connected** normally compares your leads to connected calls, and **Conversion on calls** compares your leads to all calls.

Leads should correspond to contacts carrying the **Lead** tag, the one with a crown icon. Skipcall provides this tag, and it can’t be renamed or deleted.

## Common questions

### I made calls but total duration shows 0 seconds

Total duration appears to count only **Connected** calls. If all your calls went to voicemail, were canceled or got no answer, 0 seconds is expected. Check the breakdown under the colored bar.

### My leads stay at 0 even though I booked meetings

Leads are normally counted from the **Lead** tag, so it needs to be on the interested contacts. If you’re not sure where to add it, contact the Skipcall team through the chat.

### What’s the difference between “Missed” and “No answer”?

**Missed** is about incoming calls you didn’t pick up. **No answer** is about your outgoing calls that rang without the other person picking up.

### What does “Country errors” mean?

The app defines it as: the country isn’t allowed for your calls. The list of allowed countries isn’t shown in the app. Make sure the number is in international format (+33…), then contact the Skipcall team through the chat to find out which countries are open.

### Can I compare two periods?

No, the screen shows one date range at a time. Switch the range and note the figures for each.

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