--- title: "Port your number from Dialpad: a step-by-step guide" description: "Porting a number out of Dialpad: the admin-generated PIN, Company ID as account number, service address, international numbers, recordings, 180 days." url: https://skipcall.io/en/blog/port-number-from-dialpad language: en last_updated: 2026-11-05 --- [Ask Claude about this article](https://claude.ai/new?q=I'm%20reading%20%22How%20to%20port%20your%20number%20out%20of%20Dialpad%3A%20PIN%2C%20Company%20ID%20and%20timing%22%20\(https%3A%2F%2Fskipcall.io%2Fen%2Fblog%2Fport-number-from-dialpad\).%20Read%20the%20article%2C%20then%20answer%20my%20questions%20about%20it.) [Ask ChatGPT about this article](https://chatgpt.com/?q=I'm%20reading%20%22How%20to%20port%20your%20number%20out%20of%20Dialpad%3A%20PIN%2C%20Company%20ID%20and%20timing%22%20\(https%3A%2F%2Fskipcall.io%2Fen%2Fblog%2Fport-number-from-dialpad\).%20Read%20the%20article%2C%20then%20answer%20my%20questions%20about%20it.) LinkedIn X [Back to blog](https://skipcall.io/en/blog) VoIP Published 5 November 2026 # How to port your number out of Dialpad: PIN, Company ID and timing At Dialpad, an admin generates the port-out PIN from the portal, and the account number your new carrier needs is the Company ID on your invoice. International numbers go through Dialpad's porting team, and a cancelled account's data is deleted after 180 days. What to gather, in what order, and what to export before you leave. 1 PIN shared by every number in the same port-out request, generated by a Dialpad admin 180 days after cancellation, when Dialpad deletes a cancelled account's data (Dialpad help center, checked November 5, 2026) 1 to 4 days FCC porting interval once a valid request is submitted: 1 business day for a simple port, 4 for a non-simple one Porting a number out of Dialpad means having an admin generate a port-out PIN, handing that PIN and the Company ID from your invoice to your new provider, and cancelling Dialpad only after the new provider has received the number. Dialpad’s process is more self-serve than most, but it has its own friction points: a PIN only admins can create, international numbers handled separately, and data deleted 180 days after cancellation. This guide covers Dialpad specifically. The general rules (LOA, CSR, FCC intervals, the mistakes that lose a number) are in our [business phone number porting guide](https://skipcall.io/en/blog/business-phone-number-porting). Every Dialpad detail below comes from Dialpad’s official help center, checked on November 5, 2026. 1 PIN shared by the numbers in one request 180 days before a cancelled account's data is deleted 4 days FCC interval for a non-simple port ## How porting out works at Dialpad At many providers, the port-out PIN either does not exist or is handed out by support case by case. Dialpad made a different choice: **an admin generates the PIN self-serve**. It works in three moves. 1. An admin requests the port-out of one or more numbers, from the Dialpad Admin portal or at **dialpad.com/portout**. 2. Dialpad **automatically generates a PIN** for those numbers. 3. You pass the PIN, with your account details, to your new provider, which files the port request. Two practical consequences. First, **whoever runs the switch must be a Dialpad admin**, or work with one: a sales leader without that role cannot generate the PIN. Second, **every number in the same request shares the same PIN**. If you port in waves, each wave gets its own PIN, and you need to keep each PIN tied to the right list of numbers. ## What to give your new provider Dialpad lists what the gaining provider must include alongside the PIN: | Information | Where to find it at Dialpad | | - | - | | Company name | As it appears on your Dialpad invoice | | Account number | The **Company ID** shown on your invoice | | Service address | The registered service address in your Dialpad settings | | Authorized username | Any admin on your account | | Port-out PIN | Generated by a Company Admin or Office Admin | | Number(s) to port | The exact list, in E.164 format | The **Company ID** is what trips people up most. Porting forms ask for an “account number,” and people instinctively enter the main phone number or a customer reference found somewhere else. At Dialpad, it is the Company ID on the invoice, and nothing else. ## The port-out process, step by step 01 #### Inventory numbers and offices 1-2 days Every number with its office, its use (rep line, group line, contact center) and where it is published. Split US and Canadian numbers from international ones: they follow different paths. 02 #### Request the recordings export a few days The recordings export in Analytics is not enabled by default: ask Dialpad Customer Care to turn it on. Do this before anything else. 03 #### Generate the port-out PIN 1 day A Company Admin or Office Admin uses the Admin portal or dialpad.com/portout. One PIN per request, shared by its numbers. 04 #### Sign the LOA with the gaining provider 1 day With the PIN, the Company ID, the company name, the service address and an admin’s username. 05 #### Wait for the port, then test port day Call every ported number from an outside mobile and check the caller ID you present on outbound calls in the new tool. 06 #### Cancel Dialpad port day + a few days Only once every number has arrived at the new provider, and after downloading your exports. ## US, Canadian and international numbers Dialpad’s self-serve flow is built first for North American numbers. Once your new provider submits a clean request, the FCC interval is 1 business day for a simple port and 4 business days for a non-simple port, which covers most multi-number business accounts. Dialpad does not publish its own port-out timeline; as everywhere, the paperwork takes longer than the port. For **international numbers**, or when a request gets stuck, Dialpad’s help center sends you to its **Porting Support team** at . Each country has its own identifiers: a French number, for instance, needs the line’s RIO code, and a UK or German number follows its own regulator’s rules. Confirm up front that your new provider covers the country and the number range. ## A realistic timeline for a Dialpad exit The regulatory interval is short; the project around it is not. Here is how a typical multi-number Dialpad exit breaks down, based on the steps above: | Phase | Typical duration | What decides it | | - | - | - | | Inventory and recordings export request | 2 to 5 days | How quickly Customer Care enables the recordings export | | PIN generation and LOA | 1 to 2 days | Having an admin available and the right Company ID | | Port itself, US or Canadian numbers | 1 to 4 business days | Simple or non-simple port under FCC rules | | International numbers | Varies by country | Porting Support and the local regulator | | Testing, downloads, cancellation | 2 to 5 days | Downloading recording files, not just links | Plan the cutover for a Tuesday or Wednesday, never a Friday: if a number does not come up, you want Dialpad Porting Support and your new provider reachable the same day. And keep a written log of which PIN belongs to which wave of numbers, because the PIN is the one detail nobody can recover for you from an email thread. ## What it costs - **Dialpad port-out fee: not published.** We found no port-out fee announced in Dialpad’s documentation for moving a number to another provider. Get written confirmation from Porting Support. - **New provider port-in fee: possible.** Ask before you sign. - **Dialpad subscription: due while the account is active**, so for the whole duration of the port. - **Annual commitment: check your contract.** It comes from your terms, not from porting. Our [Dialpad review](https://skipcall.io/en/reviews/dialpad) covers its plans. ## Recordings and call history: export before the clock runs By default, Dialpad keeps your data until you delete it, apply a custom retention policy, or cancel. Its data retention policy is clear on the last case: **a cancelled account’s data is deleted after 180 days**. And **once a user has been anonymized**, Dialpad can no longer access, export or restore that user’s data. To get out what matters, Dialpad offers exports from **Analytics** in the Admin portal. Three details from its help center: - Exports are CSV files, sent by email with a download link. They are available on all plans, with fewer options on Standard. - The **recordings** export is **not enabled by default**: you must contact Dialpad Customer Care to turn it on. Admin call recordings are excluded from it. - That export contains **a list of recordings with a link to each mp3 file**, not the files themselves. Once the account is deleted, the links stop being useful: download the files before you cancel. Call history also exports as CSV, with per-call detail. Keep it: no tool imports another tool’s call history. If you keep recordings, keep them for a defined reason and period, as our overview of [call recording laws for businesses](https://skipcall.io/en/blog/call-recording-laws-business) explains. ## Moving from Dialpad to Skipcall Skipcall provides numbers in **23 countries**: the United States, France, Switzerland, Canada, the Netherlands, the United Kingdom, Belgium, Germany, Spain, Austria, Italy, Luxembourg, Finland, Sweden, Ireland, Portugal, Denmark, Estonia, Romania, Australia, South Africa, Mexico and Brazil. Skipcall will soon let you port your existing numbers. Until then, the team assigns you a new number in any of those 23 countries, on request [through the chat](https://skipcall.io/en/help/phone-numbers); US and Canadian numbers activate without supporting documents, elsewhere a company document is required. In Skipcall, each number is assigned to a rep, who uses it as their caller ID and receives callbacks, texts and voicemails on it. Contacts come back in [through a CSV import](https://skipcall.io/en/help/import-contacts-csv); your Dialpad history stays in your exports. Be clear about scope. Dialpad covers business phone and contact center, with inbound routing, queues and IVR. **Skipcall has no IVR, no queues and no inbound routing.** It does not replace a contact center. It replaces the phone setup of reps who prospect: power dialer, parallel dialing, voicemail drop, synced CRM, with a [Business VoIP plan for the whole team](https://skipcall.io/en/business-voip) starting at $25 per user per month billed annually ([see pricing](https://skipcall.io/en/pricing)). A common setup keeps support on its existing tool and moves only the sales team. To compare, see our [Skipcall vs Dialpad comparison](https://skipcall.io/en/comparatif/skipcall-vs-dialpad) and the [Dialpad alternative](https://skipcall.io/en/alternative-to-dialpad) page. The same walkthrough exists for [porting out of Aircall](https://skipcall.io/en/blog/port-number-from-aircall) and [porting out of RingCentral](https://skipcall.io/en/blog/port-number-from-ringcentral). ## The most common mistakes when leaving Dialpad 1. **Handing the switch to someone who is not an admin.** They cannot generate the PIN. 2. **Putting the main phone number in the account number field.** At Dialpad, it is the Company ID on the invoice. 3. **Mixing up porting waves and their PINs.** One PIN per request: write down which goes with which numbers. 4. **Treating an international number like a US one.** International numbers go through Porting Support. 5. **Asking for the recordings export at the last minute.** It must first be enabled by Customer Care, and it only delivers links. 6. **Cancelling before the new provider has received the numbers.** That is Dialpad’s explicit warning. ## What to remember Dialpad makes porting out more self-serve than most providers: an admin generates the PIN, and the Company ID on the invoice serves as the account number. That autonomy comes with conditions. **An admin for the PIN, the Company ID for the account, Porting Support for international numbers, recording files downloaded before you cancel, and 180 days at most to recover anything you missed.** For the rest, from the LOA and CSR to rejection causes, see the [porting guide](https://skipcall.io/en/blog/business-phone-number-porting). Leaving another tool too? Our other port-out guides: [leaving Google Voice](https://skipcall.io/en/blog/port-number-from-google-voice), [leaving Ringover](https://skipcall.io/en/blog/port-number-from-ringover), [leaving JustCall](https://skipcall.io/en/blog/port-number-from-justcall), [leaving CloudTalk](https://skipcall.io/en/blog/port-number-from-cloudtalk). Author [Charles Baldet](https://skipcall.io/en/author/charles-baldet) [Charles Baldet on LinkedIn](https://www.linkedin.com/in/charlesbaldet/) CEO & Co-Founder, Skipcall Charles is the CEO and co-founder of Skipcall. A sales commando with over 10 years of experience in B2B SaaS and complex strategic accounts, he has closed major deals with Stellantis, SNCF, RATP and Natixis. A specialist in the PUCCKA and MEDDIC methodologies, Charles regularly teaches sales at HEC's incubator and the Sorbonne. He was ranked among Les Echos' top 10 business angels under 35 in 2020. He also co-founded Getalead (B2B sales agency) and Getlab (SalesTech studio). [See all their articles](https://skipcall.io/en/author/charles-baldet) ## A calendar full of meetings starts with a call. [Get started now](https://app.skipcall.io/signup) [Book a demo](https://skipcall.io/en/demo) **No commitment** · Number live in 2 minutes FAQ ## Frequently asked questions **Can I keep my number when I leave Dialpad?** Yes. Dialpad documents port-outs in its help center: an admin generates a port-out PIN, then your new provider files the port request with that PIN and your account details. Your Dialpad account must stay active until the new provider has successfully ported the number in. **How do I get a Dialpad port-out PIN?** Only Company Admins and Office Admins can start the process, from the Dialpad Admin portal or at dialpad.com/portout. Dialpad then generates a PIN for the number automatically. Every number included in the same port-out request shares the same PIN. **What is my Dialpad account number for porting?** Your account number is the Company ID shown on your Dialpad invoice. The new provider also needs the company name as it appears on the invoice, the registered service address from your Dialpad settings, the username of any admin on the account, and the port-out PIN. **How do I port an international number out of Dialpad?** Dialpad's help center directs international numbers, meaning outside the United States and Canada, and any porting issues to its Porting Support team at porting@dialpad.com. The gaining provider will also need the identifiers required in that country, such as the RIO code for a French number. **Should I cancel Dialpad before porting my number?** No. Dialpad says not to cancel your account until the port-out is complete and your new provider has successfully ported in the numbers. Cancelling first risks losing the number. Port, test, export your data, then cancel. **What happens to Dialpad recordings and call history after I cancel?** Per Dialpad's data retention policy, a cancelled account's data is deleted after 180 days, and once a user has been anonymized, Dialpad cannot access, export or restore that data. The Analytics recordings export is not enabled by default: ask Customer Care to turn it on, and note it contains links to mp3 files, not the files themselves. **Does Dialpad charge a port-out fee?** We did not find a published Dialpad fee for porting a number to another provider. Ask Dialpad's Porting Support team to confirm in writing, and ask your new provider about its own port-in fee. Remaining subscription time and any annual commitment come from your contract, not from porting. **Can I port a Dialpad number to Skipcall?** Not yet: Skipcall will soon let you port your existing numbers. Until then, Skipcall provides new numbers in 23 countries, including the United States, Canada and the United Kingdom. Skipcall fits the lines your reps prospect from. It has no IVR, no queues and no inbound routing, so it does not replace a Dialpad contact center. Keep reading ## Related articles [View all articles](https://skipcall.io/en/blog) 01 VoIP ### [Business Phone Number Porting: Process, Timelines, and the Mistakes That Lose a Number](https://skipcall.io/en/blog/business-phone-number-porting) How LOA and CSR validation works, why business ports are 'non-simple', the FCC porting intervals, toll-free RespOrg transfers, and the six mistakes that lose a number permanently. 2 Sept 2026 02 VoIP ### [How to port your number out of Aircall without losing it](https://skipcall.io/en/blog/port-number-from-aircall) Aircall charges nothing to port a number out and needs no extra approval for standard numbers. What breaks an Aircall exit is sequencing: cancelling too early, deleting numbers before exporting recordings, and missing the 30-day notice on larger or annual accounts. What Aircall asks for, what it does not have (an account number), timelines, and the traps specific to Aircall. 5 Nov 2026 03 VoIP ### [How to port your number out of RingCentral without losing it](https://skipcall.io/en/blog/port-number-from-ringcentral) RingCentral charges no port-out fee and does not issue personalized port-out PINs. What trips up a RingCentral exit is elsewhere: details that must match the account site by site, temporary numbers that overwrite your settings during the transfer, and a cancellation that deletes call logs, messages and contacts. What to prepare, where to find it in the Admin Portal, and in what order. 5 Nov 2026 ## Ready to multiply your productivity? Join the sales teams that have transformed their prospecting. [Request a demo](https://skipcall.io/en/demo) Personalized demo • No commitment