--- title: "Dialpad alternatives: 8 solutions compared (2026), Skipcall" description: "Scope and pricing of the four Dialpad catalogues, which plan holds the dialler, G2 ratings, where the data is hosted: the factual analysis and alternatives." url: https://skipcall.io/en/alternative-to-dialpad language: en last_updated: 2026-09-03 --- Competitive analysis # Dialpad alternatives: 8 solutions compared (2026) This page gathers what a decision maker needs before choosing: what each of the four Dialpad catalogues contains and at what price, which plan actually holds the dialler, what users say, where the data is hosted, and the method for working out whether a unified communications suite is useful to you. [Charles Baldet](https://www.linkedin.com/in/charlesbaldet/) CEO & Co-Founder, Skipcall Data verified on 3 September 2026 The essentials - Dialpad is an American vendor founded in 2011 in San Ramon, California. It sells four catalogues, billed separately: Connect for telephony, Support for the contact centre, Sell for sales, and AI Agents for autonomous agents. - The dialler is not part of the telephony offer: it requires a Dialpad Sell licence, from $39 per licence per month on annual billing, against $15 for the Connect Standard plan. - The campaign dialler, the one that places calls back to back and can assign several lines to a single agent, opens only on the Sell Premium plan, at $150 per licence per month. - Dialpad scores 4.4 out of 5 on G2 and 4.0 out of 5 on Trustpilot. The criticism rarely targets the product and most often the support delays, the billing and the automatic renewal. - Permanent data (contacts, call logs, recordings, transcriptions) is stored in the United States on Google Cloud, unless the account administrator has selected another region. - Skipcall is not a suite: no video meetings, no team messaging, no inbound call routing. It is a business phone system built for sales teams, one tool for the whole company: from $25 for a single line and $70 with the four-line parallel dialler, hosted in the European Union. ## The 8 solutions at a glance Dialpad is the only vendor in this panorama that sells a complete suite. The seven others are specialised tools, on telephony or on prospecting. It is that difference in nature, and not a difference in quality, that should guide the comparison. Who sits where One suite, cloud phone systems, diallers Telephony - Ringover - Dialpad - Aircall - CloudTalk Prospecting - JustCall - Nooks - Orum - Flunter Skipcall, from telephony to prospecting Telephony Prospecting United States France and Europe Skipcall, from telephony to prospecting Ringover Dialpad Aircall CloudTalk JustCall Nooks Orum Flunter Dialpad occupies the top left corner: an American platform that starts from telephony and also covers video meetings, internal messaging and the contact centre. On the right, the prospecting diallers: Nooks and Orum for the American market, Flunter in France. Between the two, the cloud phone systems, Aircall, Ringover and CloudTalk. Skipcall spans telephony and prospecting, but it is not a suite. The same platform equips sales teams with the four-line parallel dialler, and the other staff who simply need an extension with one line from $25 per month. It does not offer video meetings, team messaging or inbound call routing: those uses stay with your current tools. [Skipcall](https://skipcall.io/en/pricing) [France](https://skipcall.io/en/pricing) [Our solution](https://skipcall.io/en/pricing) [Business telephony · 4-line parallel dialler](https://skipcall.io/en/pricing) [Parallel dialling on four lines for the people who prospect, and complete telephony for every other extension, in the same subscription: business number, inbound calls, voicemail, SMS, mobile and web apps, call sequences, contacts, call transcription and call summary. From $25 per licence, with no minimum.](https://skipcall.io/en/pricing) See pricing → Dialpad United States 4.4 G2 · over 4,100 reviews Unified communications suite · Powerdialer on a Sell licence, campaign dialler on the Premium plan The only suite in this panorama: voice, video meetings, messaging and contact centre. The dialler is paid for separately. Analysed below [Aircall](https://skipcall.io/en/comparatif/skipcall-vs-aircall) [France and United States](https://skipcall.io/en/comparatif/skipcall-vs-aircall) [4.4 G2 · over 1,500 reviews](https://skipcall.io/en/comparatif/skipcall-vs-aircall) [Cloud business telephony · Power dialler, one number at a time](https://skipcall.io/en/comparatif/skipcall-vs-aircall) [A narrower scope than a suite, centred on voice. Three licences minimum, transcription as an add-on.](https://skipcall.io/en/comparatif/skipcall-vs-aircall) Comparison → [Ringover](https://skipcall.io/en/comparatif/skipcall-vs-ringover) [France](https://skipcall.io/en/comparatif/skipcall-vs-ringover) [4.6 G2 · over 450 reviews](https://skipcall.io/en/comparatif/skipcall-vs-ringover) [Cloud business telephony · Sequential dialling](https://skipcall.io/en/comparatif/skipcall-vs-ringover) [The French equivalent of Aircall on the phone system. The parallel dialler is not available in France.](https://skipcall.io/en/comparatif/skipcall-vs-ringover) Comparison → [CloudTalk](https://skipcall.io/en/comparatif/skipcall-vs-cloudtalk) [European Union](https://skipcall.io/en/comparatif/skipcall-vs-cloudtalk) [4.4 G2 · over 1,850 reviews](https://skipcall.io/en/comparatif/skipcall-vs-cloudtalk) [Call centre software · Smart dialler and power dialler](https://skipcall.io/en/comparatif/skipcall-vs-cloudtalk) [Coverage of more than 160 countries. Geared to contact centres more than to prospecting.](https://skipcall.io/en/comparatif/skipcall-vs-cloudtalk) Comparison → [JustCall](https://skipcall.io/en/comparatif/skipcall-vs-justcall) [United States](https://skipcall.io/en/comparatif/skipcall-vs-justcall) [4.3 G2 · over 2,300 reviews](https://skipcall.io/en/comparatif/skipcall-vs-justcall) [Multichannel communication platform · Power, dynamic and predictive dialler](https://skipcall.io/en/comparatif/skipcall-vs-justcall) [A very broad scope, more than 100 integrations. That breadth is paid for in complexity.](https://skipcall.io/en/comparatif/skipcall-vs-justcall) Comparison → [Nooks](https://skipcall.io/en/comparatif/skipcall-vs-nooks) [United States](https://skipcall.io/en/comparatif/skipcall-vs-nooks) [4.8 G2 · over 1,500 reviews](https://skipcall.io/en/comparatif/skipcall-vs-nooks) [Parallel dialler for large teams · Parallel dialler with a virtual sales floor](https://skipcall.io/en/comparatif/skipcall-vs-nooks) [No inbound handling, everything points to prospecting. Pricing on request.](https://skipcall.io/en/comparatif/skipcall-vs-nooks) Comparison → [Orum](https://skipcall.io/en/comparatif/skipcall-vs-orum) [United States](https://skipcall.io/en/comparatif/skipcall-vs-orum) [4.6 G2 · over 700 reviews](https://skipcall.io/en/comparatif/skipcall-vs-orum) [Parallel dialler for large teams · Parallel dialler up to 10 lines](https://skipcall.io/en/comparatif/skipcall-vs-orum) [The highest line count on the market. Pricing on request.](https://skipcall.io/en/comparatif/skipcall-vs-orum) Comparison → [Flunter](https://skipcall.io/en/comparatif/skipcall-vs-flunter) [France](https://skipcall.io/en/comparatif/skipcall-vs-flunter) [No public reviews on G2](https://skipcall.io/en/comparatif/skipcall-vs-flunter) [Parallel dialler · Parallel dialler up to 5 lines](https://skipcall.io/en/comparatif/skipcall-vs-flunter) [The same dialling engine as Skipcall, with a narrower functional scope.](https://skipcall.io/en/comparatif/skipcall-vs-flunter) Comparison → ## Who Dialpad is Dialpad is an American unified communications vendor, founded in 2011 by Craig Walker and Brian Peterson, with its head office in San Ramon, California. The company claims twelve offices around the world, from San Francisco to Tokyo by way of London, Bengaluru and Sydney. Its promise fits in one sentence: bring voice, video meetings, messaging and the contact centre together on a single platform, with AI on every conversation. This is not a fragile vendor: it is an established one, whose model differs from yours if what you want first is to get your sales reps connected more often. 2011 Year founded In San Ramon, California 12 Offices listed Sydney, Tokyo, London, Austin… 4 Catalogues on sale Connect, Support, Sell, AI Agents $15 to $150 Per licence per month Depending on the catalogue and plan ## What each catalogue holds This is the most misread part of the Dialpad grid: the four catalogues stack, they do not replace one another. A sales rep who wants a dialler needs a Sell licence, which does not remove the need for the company telephony licence. The prices below are those published by the vendor, per licence per month on annual billing. Dialpad Connect Business telephony, video meetings and team messaging Standard $15, Pro $25 per licence per month on annual billing. Enterprise on request. Dialler: No dialler Dialpad Support Contact centre: multiple channels, live coaching, analytics Essentials $80, Advanced $115, Premium $150 per licence per month on annual billing. Dialler: Campaign dialler reachable through a Sell Premium licence Dialpad Sell Prospecting and sales: in-call coaching, playbooks, CRM integrations Essentials $39, Advanced $95, Premium $150 per licence per month on annual billing. Dialler: Powerdialer from Essentials, campaign dialler on the Premium plan Dialpad AI Agents Autonomous voice and text agents, escalation to a human On request, billed in credits consumed per conversation. Dialler: Not applicable Note the gap: between the entry telephony plan, at $15 per licence per month, and the plan that opens the automated campaign dialler, at $150, the price per person is multiplied by ten. That is the figure to compare, not the rate shown on the home page, if your need is outbound prospecting. ## What users say Dialpad scores well on both leading review platforms. So the interest lies not in the average, but in what the negative reviews are about. G2 over 4,100 reviews 4.4 / 5 This is one of the highest review volumes in the category. Ease of setup, live transcription and the quality of call summaries come back most often in the positive feedback. Trustpilot 3,156 reviews 4.0 / 5 The score stays good but the distribution is polarised: 75% five-star reviews and 9% one-star. The latter rarely concern features and almost always the support delays, the billing and the subscription renewal. Breakdown of the 3,156 Trustpilot reviews Recorded on 3 September 2026 5 ★ 75% 4 ★ 11% 3 ★ 3% 2 ★ 2% 1 ★ 9% Three quarters of the reviews are five-star, which reflects genuine product satisfaction. The remaining ninth, at one star, is almost entirely about the contractual relationship: that is the share to read before signing, not the average. Support delays This is the most frequent theme among the negative reviews found on Trustpilot: long waits and difficulty getting a quick resolution. Read it against the fact that round-the-clock phone support is open to Enterprise accounts only, Pro plans getting support 24 hours a day, five days a week. Billing and renewal Several reviews mention imposed annual commitments, automatic renewals despite a cancellation request, and a pricing grid judged hard to read. So the thing to check is not the product, but the anniversary date and the notice period written into your contract. Call quality Dropped calls and uneven audio quality come back in part of the reviews, including during the trial period. A sign that the experience depends heavily on each customer network, as with any voice over IP solution. Scope discovered along the way Several reviews report features understood differently from what was expected, SMS in particular, unavailable in some industries. On an offer split into four catalogues, the question to ask before signing is simple: which licence exactly contains the feature I need? ## Where the data is hosted This is the point most often missing from comparisons, and the first one your legal department will raise. Call recordings and transcriptions contain personal data, sometimes sensitive data. Dialpad Google Cloud, United States The vendor trust centre states that all permanent data (contact lists, call logs, recordings and transcriptions) is stored in the United States on Google Cloud Platform, with a daily backup. The privacy policy adds that this storage applies unless the account administrator has selected another region. Transient call data is kept for 72 hours at most. Dialpad is certified SOC 2 Type II and ISO 27001, 27017 and 27018. Skipcall Scaleway, France Hosting is handled by a French cloud provider, which places the processing under the GDPR and European law, any transfer outside the EU being covered by the DPA. ## The real cost of entry Two comparisons, because there are two different needs. Mixing them distorts the reasoning: the Dialpad telephony plan contains no dialler, and the catalogue that does contain one is billed separately. Without a dialler, to replace the phone system Dialpad Connect Standard against Skipcall Business VoIP Dialpad Connect Standard Skipcall Business VoIP Price per licence $15 per month on annual billing, $27 on monthly billing From $25 per month Dialler None on this plan None on this plan Transcription Included Included Video meetings and team messaging Included Not offered Data hosting United States, Google Cloud France, Scaleway On this ground, the prices per licence are close and the Dialpad scope is broader: it adds video meetings and team messaging, which Skipcall does not offer. Two criteria make the difference the other way: where the data sits, and the fact that this plan contains no dialler, on either side. With a dialler, to equip a prospecting team Dialpad Sell Essentials against Skipcall Starter Dialpad Sell Essentials Skipcall Starter Price per licence $39 per month on annual billing, $49 on monthly billing From $70 per month Dialler Powerdialer, one number at a time Parallel dialler, 4 lines Campaign dialler Sell Premium plan, $150 per licence Included Answering machine detection On the campaign dialler Included, AI driven Transcription Included Included Here the Skipcall licence costs more per unit, but it dials four lines instead of one and screens out answering machines from the first plan. It is the cost per conversation, not the cost per licence, that separates the two. Simulator How much does it cost for your team? Your use Sales reps Calls per day Dialpad · Conversations per year: · Cost per conversation: · Skipcall · Conversations per year: · Cost per conversation: · The detail of the Skipcall plans is on the [pricing page](https://skipcall.io/en/pricing), and how parallel dialling works on the [parallel dialler page](https://skipcall.io/en/parallel-dialer). This page is about the decision to switch, not about the choice between two product sheets. If your choice comes down to these two tools precisely, the head to head criterion by criterion is in the [Skipcall vs Dialpad comparison](https://skipcall.io/en/comparatif/skipcall-vs-dialpad). Your phone system live in 5 minutes. The tool that lifts your team's performance. One licence is enough, and the data stays hosted in the European Union. Power dialler 4-line parallel dialler AI answering machine detection Contacts Call sequences CRM integration SMS messaging Task management Dashboard Data enrichment Workspace Open API AI transcription Call summary [Try Skipcall →](https://app.skipcall.io/signup) No commitment · Account live immediately ## The French legal framework from 11 August 2026 This is the parameter most comparisons ignore, although it changes the economics of telephone prospecting in France. French law of 30 June 2025 From 11 August 2026, cold calling consumers in France moves from opt-out to opt-in: a call is lawful only if the person has given prior consent. Bloctel, the French opt-out register, disappears on that date. Business to business prospecting remains possible, subject to the rules that apply to data processing. The direct consequence for choosing a tool: the volume of permitted calls falls, so each attempt has to produce more. A dialler that screens out answering machines and puts your reps in conversation more often is no longer a comfort, it is what makes the channel profitable. [Read the full analysis of the reform, in French →](https://skipcall.io/blog/demarchage-telephonique-interdit) ## What unified means in unified communications A unified communications suite brings voice, video meetings, internal messaging and sometimes the contact centre together on a single platform. The promise is solid. The problem lies elsewhere: a company rarely uses more than half of it, while keeping in parallel the tools its teams have not given up. So it pays twice for the same use. Here is the four-step method for measuring what the suite would really replace in your organisation. It is useful whatever your conclusion, including if you choose Dialpad in the end. 1 Step 01 Take stock of what your teams already use - List the six everyday uses: outbound calls, inbound calls, video meetings, internal messaging, SMS, file sharing - For each one, note the tool actually used and the number of people concerned, not the official tool - Pull out the budget line of every subscription, with its renewal date The trap. Starting from the list of software you pay for. Teams often use something other than what is billed, and it is that gap which distorts the whole rest of the calculation. 2 Step 02 Identify what the suite would really replace - Sort every tool in the inventory into three columns: replaced, kept, duplicate - Ask the teams concerned whether they would agree to drop the tool, internal messaging being the hardest to dislodge - Check the integrations: a tool you keep that no longer connects to the suite becomes a silo again The trap. Counting as replaced a tool nobody will give up. The video meetings in a suite rarely displace the ones already built into habits. 3 Step 03 Measure the cost of the duplication over twelve months - For each scenario, add up the price per licence multiplied by the real number of people concerned, over twelve months - Add the licences the suite forces you to stack: at Dialpad, telephony at $15 and the dialler from $39 are two separate catalogues - Add the subscriptions kept in duplicate, which will go on being billed after the switch The trap. Comparing one entry price with another entry price. A suite is judged on the cost of the scope actually used, not on the rate of its cheapest plan. 4 Step 04 Decide between a single suite and connected specialised tools - Choose the suite if more than half the uses listed in step 01 really move into it - Choose specialised tools connected through their integrations if a single use carries most of the value, outbound prospecting for example - In both cases, check that the CRM stays the point where call data converges The trap. Choosing the suite to have a single invoice. One invoice does not cut the spend if half the scope goes unused. Before you decide The 5 questions that tell you whether you need a suite or a tool Answered in writing, with figures, they settle in one meeting what a run of demos leaves open for months. 1. 01 How many of the six listed uses would really be dropped in favour of the suite? 2. 02 Which use carries most of the value for your company, and is the suite the best on that one? 3. 03 How many separate licences do you have to stack to cover your scope, and at what combined price per person? 4. 04 Which subscriptions will go on being paid after the switch, and for how many months? 5. 05 If you leave the suite in two years, how many tools will you have to replace at the same time? Our position is clear, and it is a choice: Skipcall is a specialised tool, not a suite. We offer no video meetings, no team messaging and no inbound call routing. If your answers to the five questions point to a suite, Dialpad is a serious candidate. If they point to one dominant use and that use is outbound prospecting, a tool built for that alone, connected to your CRM, will do the job better and for less. ## What to check before switching 01 The exact scope of your licences At Dialpad, telephony, the contact centre and sales are three separate catalogues. Go licence by licence and record who holds what: this is often the moment you discover Sell licences paid for people who no longer call, or the reverse. 02 What leaving a suite takes with it Leaving a suite does not touch voice alone. Video meetings, internal messaging and scheduled meetings go with it. List those uses and decide, for each one, whether it goes back to a tool already in place or needs a replacement before the switch. 03 Notice period, renewal date and number portability Record the contract anniversary date and the applicable notice period before you start anything: that is what sets your switching window. Your numbers belong to you and can be ported from one operator to another, but the process has to be opened before termination, never after. 04 Exporting recordings and transcriptions The transcriptions and summaries generated across your calls hold value for your teams and for your CRM. Ask for the export while the account is still active, and check the format you get before you cut anything off. ## What do you really need? Three needs, three families of tools. Most bad choices come from confusing the first with the second. What do you need? Outbound prospecting in France Specialised dialler Skipcall · Flunter Voice, video and messaging together Unified communications suite Dialpad Inbound calls and a phone system Cloud telephony Aircall · Ringover · CloudTalk Dialpad belongs to the second family and covers part of the third. Asking it to be a prospecting dialler first means buying a whole platform for a use that sits behind an extra licence. ## Who each solution suits Dialpad remains the right choice if - you want a single platform for voice, video meetings and internal messaging - you run a contact centre and handle inbound calls at volume - hosting your data in the United States is acceptable to your organisation - your teams are international and work in English day to day An alternative makes sense if - outbound prospecting is your main subject and dialling time is becoming the limiting factor - you do not want to stack a telephony licence and a sales licence to get a dialler - hosting your data in Europe is a requirement from your legal department - you would use less than half the scope of a suite ## Further reading Six analyses to refine your choice, from the vocabulary of diallers through to the criteria for selecting a tool. [Parallel dialler or power dialler: why volume wins on cost The heart of the matter if you are leaving a sequential dialler. Read the article →](https://skipcall.io/en/blog/parallel-dialer-vs-power-dialer) [Power dialler, predictive dialler: what the difference is The three families of dialler, with no confusion of vocabulary. Read the article →](https://skipcall.io/en/blog/power-vs-predictive-dialer) [Call centre software: the 8 criteria that decide The selection grid to apply before any demo. Read the article →](https://skipcall.io/en/blog/call-center-software) [Connecting your phone system to your CRM: what it really changes The number one point to watch during a migration. Read the article →](https://skipcall.io/en/blog/phone-system-crm-integration) [VoIP or traditional telephony for B2B prospecting What moving to the cloud really changes. Read the article →](https://skipcall.io/en/blog/voip-vs-traditional-phone-systems) [B2B sales prospecting tools: the picks that move pipeline The full panorama, beyond the voice channel alone. Read the article →](https://skipcall.io/en/blog/best-sales-prospecting-tools) Sources Public data consulted on 3 September 2026. - [Dialpad, About page](https://www.dialpad.com/about/) · founding, founders, offices - [Dialpad, product information page](https://www.dialpad.com/llm-info/) · scope and pricing of the four catalogues - [Dialpad, trust centre](https://www.dialpad.com/trust/) · data hosting and certifications - [Dialpad, legal information](https://www.dialpad.com/legal/) · storage, subprocessors, transfers - [Dialpad, frequently asked questions](https://www.dialpad.com/faq/) · trial, commitment, per-minute billing - [Dialpad, Salesforce Powerdialer documentation](https://help.dialpad.com/docs/salesforce-powerdialer) · licence required and how it works - [Dialpad, campaign dialler documentation](https://help.dialpad.com/docs/dialer) · plan required, lines per agent - [G2](https://www.g2.com/products/dialpad-connect/reviews) · rating and review volume - [Trustpilot](https://www.trustpilot.com/review/dialpad.com) · rating, volume and review breakdown Prices and ratings change. The figures above reflect the state of the public sources on the date shown. Dialpad is a trademark of the company that publishes it, cited here for the purpose of objective comparison. Key difference ## One plan per person, not one licence for the whole team In a team of ten, needs are not the same. An SDR placing hundreds of calls a day, an account executive placing a handful and a head of sales who mainly needs a business line have no business being on the same plan. The usual market model still has all ten taking the same licence. Everyone on their own plan, on one account An SDR on the Expert plan, an account executive on Starter, a founder on the Business VoIP line. The plan follows the person's usage rather than the team average, and it changes without changing account: the number, the call history and the contacts stay. Everything in one interface Many parallel diallers plug into a telephony provider you contract separately: two tools, two invoices, two support desks. Here the line, the dialler, the contacts and the sequences sit in the same tool. From one licence, with no tier imposed No minimum of three, six or nine licences to reach the right offering. One invoice for the company, itemised user by user. Worth checking with Dialpad: whether each team member can sit on a different plan, or whether the licence you choose applies to everyone. [Multi-plan in detail](https://skipcall.io/en/features/multi-plan). ## Alternatives to the other vendors The same work, vendor by vendor: company, hosting, public reviews, real pricing and what to check. [3CX alternatives](https://skipcall.io/en/alternative-to-3cx) [Software PBX, billed by simultaneous calls.](https://skipcall.io/en/alternative-to-3cx) [Kixie alternatives](https://skipcall.io/en/alternative-to-kixie) [Multi-line dialling for small sales teams.](https://skipcall.io/en/alternative-to-kixie) [Kavkom alternatives](https://skipcall.io/en/alternative-to-kavkom) [Telephony and dialler, plans by destination.](https://skipcall.io/en/alternative-to-kavkom) [Quicktalk alternatives](https://skipcall.io/en/alternative-to-quicktalk) [Very small business telephony, no dialler.](https://skipcall.io/en/alternative-to-quicktalk) [Allo alternatives](https://skipcall.io/en/alternative-to-allo) [Inbound call handling, not outbound prospecting.](https://skipcall.io/en/alternative-to-allo) [Nooks alternatives](https://skipcall.io/en/alternative-to-nooks) [Heavily funded US dialler, contracts on request.](https://skipcall.io/en/alternative-to-nooks) [See all 24 alternative pages](https://skipcall.io/en/alternatives) · all 24 vendors, each with company, hosting, pricing and points to check. ## A calendar full of meetings starts with a call. [Get started now](https://app.skipcall.io/signup) [Book a demo](https://skipcall.io/en/demo) **No commitment** · Number live in 2 minutes ## Frequently asked questions **What is the best Dialpad alternative in 2026? +** There is no single answer: the right choice depends on what you are actually replacing. If you use the whole suite (voice, video meetings, internal messaging, contact centre), the alternatives sit among the other unified communications suites. If your subject is outbound prospecting, the deciding criterion becomes the dialling mode: a tool that dials several lines in parallel and screens out answering machines automatically puts reps in conversation more often, for the same call volume. On that ground, the main alternatives are Aircall, Ringover and CloudTalk on the telephony side, Nooks and Orum on the American parallel dialler side, Skipcall and Flunter on the French prospecting side. **Which Dialpad plan includes the dialler? +** Not the telephony offer. The Dialpad Powerdialer requires a Dialpad Sell licence, billed from $39 per licence per month on annual billing, whereas the Connect Standard telephony plan is $15. The campaign dialler, which places calls back to back, requires a Sell Premium licence at $150 per licence per month, plus a configured contact centre. In other words, between the entry telephony plan and the automated dialler, the price per licence is multiplied by ten. **Does Dialpad have a parallel dialler? +** Not in that form. The Dialpad Powerdialer calls numbers one after another and still requires a Sell licence. The Dialpad campaign dialler, open on the Sell Premium plan, is described in the vendor documentation as a progressive dialler able to assign several lines to a single agent, but it assumes a contact centre and the most expensive plan in the Sell catalogue. No Dialpad telephony plan gives access to parallel dialling. **How much does Dialpad really cost? +** It depends entirely on the catalogue you pick, because the offers stack instead of replacing each other. Connect telephony is $15 per licence per month on annual billing on the Standard plan, $27 on monthly billing, and $25 on annual billing on the Pro plan. The Sell catalogue starts at $39 on annual billing and rises to $150 on the Premium plan. The Support catalogue runs from $80 to $150 on annual billing. The autonomous AI Agents are billed on request, in credits consumed. The vendor FAQ also mentions per-minute billing on contact centre calls, from $0.01 inbound and $0.02 outbound in the United States. **Where is Dialpad customer data hosted? +** In the United States, on Google Cloud Platform. The Dialpad trust centre states that all permanent data, contact lists, call logs, recordings and transcriptions, is stored there and backed up daily. The privacy policy adds that this storage applies unless the account administrator has selected another region. Transient call data is kept for 72 hours at most. Dialpad is certified SOC 2 Type II and ISO 27001, 27017 and 27018, and offers a data processing agreement under the GDPR. **Is Dialpad suited to outbound cold calling? +** It answers the need, but at the price of an extra licence and sequential dialling on the entry plan. For a team whose main activity is prospecting, two points weigh: the dialler is not in the telephony offer, and you have to reach the Sell Premium plan at $150 per licence per month to get an automated campaign dialler. Without systematic answering machine screening or parallel dialling on the entry plans, the share of a session actually spent in conversation stays low. **What are the French alternatives to Dialpad? +** Ringover and Skipcall are the two main alternatives published in France. Ringover sits on business telephony, with a scope close to that of Dialpad Connect. Skipcall focuses on outbound prospecting, with a four-line parallel dialler, an AI that screens out answering machines, and data hosted at Scaleway, in France. Neither of them replaces the video meetings or the team messaging of a suite. **Do you need a unified communications suite or a specialised tool? +** The answer comes down to a single measure: how many uses the suite would really replace. If more than half of your communication uses (outbound calls, inbound calls, video meetings, internal messaging, SMS) genuinely move into the suite, it is justified. If a single use carries most of the value, outbound prospecting for example, a specialised tool connected to the CRM costs less and does that precise job better. The classic trap is paying for a broad scope of which teams use only a fraction, while keeping their existing tools in duplicate. **Does Dialpad offer a free trial? +** Yes. The vendor FAQ mentions a 14-day trial for new users. Pro plans are available on monthly as well as annual billing, while Enterprise accounts are offered on annual billing only. Check that point before signing: it is the commitment period, more than the advertised price, that determines your room for manoeuvre in the following months. **Can you keep your numbers when leaving Dialpad? +** Yes. Numbers can be ported from one operator to another. Ask your current provider for the details needed for portability and open the process before you terminate, so as to avoid any interruption of service. A number released before portability completes can be lost for good. **How long does switching tools take? +** Going live is a matter of hours: importing contacts, connecting the CRM, running the first call sequence. It is the contractual notice period, the number portability lead time and, in the case of a suite, the replacement of the side uses (video meetings, internal messaging) that set the real timetable, not the technical part. ## Ready to multiply your productivity? Join the sales teams that have transformed their prospecting. [Request a demo](https://skipcall.io/en/demo) Personalized demo • No commitment